At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot technical issues for diverse clients.
- Company: Established Managed Service Provider with a collaborative and forward-thinking culture.
- Benefits: Competitive salary, hybrid working, ongoing training, and career progression opportunities.
- Other info: Exciting projects and a chance to develop your technical expertise.
- Why this job: Join a dynamic team and work with the latest technologies while making a real impact.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills.
The predicted salary is between 32000 - 35000 £ per year.
Location: Cheltenham (Hybrid Working)
Salary: £32,000 - £35,000
Job Type: Permanent, Full-Time
About the Role:
Our client, an established and growing Managed Service Provider, is looking for a 2nd Line IT Support Engineer to join their expanding team in Cheltenham. This is an excellent opportunity to work with a wide range of business clients, supporting modern Microsoft and cloud environments while developing your technical skills through varied project work and infrastructure support. Joining a collaborative and forward-thinking team, you'll have genuine opportunities for career progression, ongoing training and exposure to the latest technologies.
What You'll Do:
- Provide 2nd line support across desktop, server and cloud environments
- Troubleshoot and resolve escalated technical issues
- Support Microsoft 365, Windows Server and Active Directory
- Diagnose networking issues including DNS, DHCP, TCP/IP and firewalls
- Assist with infrastructure upgrades, cloud migrations and IT projects
- Support backup solutions and business continuity systems
- Maintain accurate documentation and manage tickets within agreed SLAs
- Deliver outstanding customer service to a diverse client base
What We're Looking For:
Previous experience in a 2nd Line IT Support role.
2nd Line Engineer employer: IMT Resourcing
As a leading Managed Service Provider in Cheltenham, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while you engage with a diverse range of clients and cutting-edge technologies, ensuring that your career as a 2nd Line IT Support Engineer is both rewarding and fulfilling. With ongoing training opportunities and a collaborative team environment, you'll be well-equipped to advance your skills and career in the ever-evolving IT landscape.
