At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for diverse clients.
- Company: Established Managed Service Provider with a supportive culture.
- Benefits: Competitive salary, training development, wellbeing support, and modern tech environment.
- Other info: Gain exposure to a variety of technologies and work alongside experienced engineers.
- Why this job: Kickstart your IT career in a fast-paced, dynamic team with growth opportunities.
- Qualifications: Passion for IT and strong communication skills are essential.
The predicted salary is between 28000 - 32000 £ per year.
Location: Cheltenham
Salary: £28,000 – £32,000
Benefits: Training development, career progression, wellbeing support, modern technology environment
Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service.
What You'll Do:
- Provide 1st line technical support via phone, email and remote support tools
- Log, prioritise and manage support tickets through to resolution
- Troubleshoot hardware, software and connectivity issues
- Support Microsoft 365, Windows and cloud-based environments
- Assist with user account administration and access management
- Support device builds, deployments and onboarding activities
- Maintain accurate documentation and ticket records
- Escalate more complex technical issues where required
You'll work closely with both customers and senior technical teams to ensure service levels are maintained.
1st Line Engineer employer: IMT Resourcing
As a leading Managed Service Provider in Cheltenham, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model allows for flexibility while you engage with a diverse range of clients and cutting-edge technologies, ensuring that your career as a 2nd Line IT Support Engineer is both rewarding and fulfilling. With ongoing training opportunities and a collaborative team environment, you'll be well-equipped to advance your skills and career in the ever-evolving IT landscape.
