At a Glance
- Tasks: Tackle complex technical challenges and support diverse customers with Microsoft technologies.
- Company: Growing UK tech and managed services organisation with a supportive culture.
- Benefits: Competitive salary, 25 days' holiday, funded certifications, and career progression.
- Other info: Join a dynamic team with opportunities for influence and growth.
- Why this job: Gain ownership of technical issues and work on exciting infrastructure and cloud projects.
- Qualifications: Experience in 3rd Line support, strong technical knowledge, and problem-solving skills.
Location: Worcester, Worcestershire
Salary: £45,000-£50,000 DOE
Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression
Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester.
This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution.
You will act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements.
What you’ll do:
- Take ownership of complex 3rd line incidents and technical escalations through to resolution
- Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues
- Support and administer Microsoft 365 environments across multiple customers
- Contribute to cloud migrations, infrastructure upgrades and wider technical projects
- Support major incidents and help restore services quickly and effectively
- Mentor 1st and 2nd Line Engineers and share technical knowledge across the team
- Identify opportunities to improve reliability, automation, documentation and service delivery
- Work with customers, internal technical teams and third-party suppliers to resolve issues
- Carry out occasional customer-site visits for installations, projects and technical support
You will work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service.
What we’re looking for:
You will ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across:
- Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender
- Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage
- Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation
- Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing
- Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery
Experience delivering Microsoft 365 migrations and infrastructure projects is essential. Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn’t essential. You will also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents.
A full UK driving licence and access to your own vehicle are required due to occasional customer visits.
Why join?
- £45,000-£50,000 salary, depending on experience
- Company-funded Microsoft and industry certifications
- Clear opportunities for technical development and career progression
- 25 days' holiday plus bank holidays
- Two additional paid charity volunteering days each year
- Pension scheme
- Free on-site parking
- Exposure to a broad range of customers, technologies and technical environments
- Hands-on involvement in challenging infrastructure and cloud projects
- Supportive technical team where you can contribute ideas and influence improvements
This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets.
Apply now if you’re an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
3rd Line Support Engineer in Worcester employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
