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- Tasks: Lead and restructure the Account Management function to drive revenue growth.
- Company: Global SaaS business with a focus on innovation and customer success.
- Benefits: Competitive package, hybrid working, and opportunities for professional development.
- Other info: Join a collaborative culture that values change and growth.
- Why this job: Make a real impact by transforming customer revenue strategies and leading a dynamic team.
- Qualifications: Experience in Account Management or Customer Revenue leadership within a SaaS environment.
The predicted salary is between 80000 - 100000 £ per year.
A global SaaS business is looking to bring in a senior leader to take control of an Account Management function in need of restructure. The opportunity is there, but the structure, consistency and commercial focus aren’t. This role is about fixing that and building a function that delivers.
Responsibilities
- Take full ownership of the Account Management function and its performance
- Reset how accounts are structured, segmented and managed
- Introduce clear roles, responsibilities and accountability across the team
- Move the function from reactive support to proactive revenue ownership
- Build and embed a consistent operating rhythm and ways of working
- Drive cross sell across a wider product suite following recent acquisitions
- Align with Sales, Product and Operations to create a joined up customer approach
- Lead and develop a team through change, setting clear expectations and standards
- Influence stakeholders across a matrix environment to drive real change
Experience required
- Background in new business sales, now operating in Account Management or Customer Revenue leadership
- Experience within a SaaS or subscription-led business
- Proven track record of improving or restructuring underperforming teams
- Strong commercial mindset with ownership of retention, growth and cross sell
- Experience building structure, process and scalable ways of working
- Comfortable operating in a matrix environment and influencing senior stakeholders
- Able to engage at all levels, from senior leadership through to SME business owners
What success looks like
- A clear, structured Account Management function with defined ownership
- Consistent approach to managing and growing customers across the business
- Improved retention and a visible increase in expansion revenue
- A team that understands expectations and is measured against them
- Cross sell embedded as part of the day to day approach, not ad hoc
- Strong alignment across teams, removing friction in how customers are managed
Director of Customer Revenue in Telford employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Revenue in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its recent acquisitions. Show us you understand their products and how you can drive cross-sell opportunities. Tailor your pitch to highlight your experience in restructuring teams and improving performance.
✨Tip Number 3
Don’t just wait for job postings! Apply directly through our website and express your interest in the Director of Customer Revenue role. A proactive approach can really set you apart from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate how you can help build a structured Account Management function.
We think you need these skills to ace Director of Customer Revenue in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Customer Revenue. Highlight your experience in Account Management and any successes you've had in restructuring teams or driving revenue growth. We want to see how you can bring that commercial mindset to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've influenced stakeholders and led teams through change. Remember, we love a proactive approach, so show us how you can take ownership!
Showcase Your SaaS Experience: Since we're a global SaaS business, it's crucial to highlight your experience in this area. Talk about your familiarity with subscription-led models and how you've successfully managed customer relationships in similar environments. This will help us see how you can align with our goals.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Numbers
As a Director of Customer Revenue, you'll need to demonstrate your understanding of key metrics. Brush up on your knowledge of retention rates, expansion revenue, and cross-sell success stories. Be ready to discuss how you've improved these metrics in previous roles.
✨Showcase Your Leadership Style
This role involves leading a team through change, so it's crucial to articulate your leadership style. Prepare examples of how you've successfully managed underperforming teams and instilled a culture of accountability and performance.
✨Understand the SaaS Landscape
Familiarise yourself with the latest trends in the SaaS industry, especially around account management and customer success. Be prepared to discuss how you would apply these insights to restructure the Account Management function effectively.
✨Prepare for Stakeholder Engagement
Since this role requires influencing stakeholders across a matrix environment, think about your approach to stakeholder management. Have specific examples ready that showcase your ability to align different teams and drive collaborative change.