At a Glance
- Tasks: Support customers with technical advice and prepare quotations for equipment and services.
- Company: Join a global engineering business with a focus on innovation and customer satisfaction.
- Benefits: Earn up to £42,000, enjoy hybrid working, and access ongoing training.
- Other info: Collaborative environment with opportunities for career growth and development.
- Why this job: Combine your engineering skills with customer interaction in a dynamic role.
- Qualifications: Technical qualification in engineering and experience in technical support or sales.
An exciting opportunity has arisen for a Technical Support Engineer to join a growing Aftermarket and Inside Sales team within a leading engineering and manufacturing business. This is a customer-focused technical role where you'll combine your engineering knowledge with commercial awareness, supporting customers and distribution partners by providing technical advice, preparing quotations and identifying opportunities for aftermarket equipment, spare parts and service solutions.
Working closely with Engineering, Field Service, Sales and Operations teams, you'll play a key role in delivering an outstanding customer experience while helping to drive business growth.
The Role
As a Technical Support Engineer, you'll be the first point of contact for technical enquiries, supporting customers throughout the sales process and ensuring they receive accurate, timely solutions. Your responsibilities will include:
- Providing technical support to customers and channel partners
- Preparing detailed quotations and proposals for equipment, spare parts and service requirements
- Interpreting technical drawings, specifications and manuals to recommend suitable solutions
- Working closely with Engineering, Applications, Field Service and Sales teams to deliver customer requirements
- Identifying sales opportunities by analysing customer order history and trends
- Supporting key customer accounts with application-specific guidance
- Assisting with continuous improvement initiatives to enhance processes and customer service
- Maintaining accurate customer and sales information using CRM and ERP systems
About You
We're looking for someone with a strong technical background who enjoys working with customers and solving engineering problems. You'll ideally have:
- A technical qualification (HNC, HND, Degree or equivalent experience) in an engineering discipline
- Previous experience within technical support, technical sales, applications engineering or inside sales
- Experience within a manufacturing, industrial or engineering environment
- The ability to interpret engineering drawings, specifications and technical documentation
- Excellent communication and relationship-building skills
- Strong organisational skills with the ability to manage multiple priorities
- Experience using Microsoft Office and CRM systems
- ERP experience would be advantageous
What's on Offer
- Salary up to £42,000 per annum
- Hybrid working
- Permanent position
- Opportunity to join a global engineering business
- Varied customer-facing technical role
- Ongoing training and career development
- Collaborative and supportive engineering environment
- Occasional customer visits within the UK
If you're an engineer who enjoys combining technical expertise with customer interaction and are looking for your next career move, we'd love to hear from you.
Technical Sales Support Engineer employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
