Employment: Permanent We're working with a growing Managed Service Provider in Cheltenham that is looking to appoint a Technical Lead to take ownership of complex technical issues, support its engineering team and deliver infrastructure projects across its customer base. This is a hands-on technical leadership position, ideally suited to an experienced 3rd Line Engineer, Senior Infrastructure Engineer or Technical Lead who enjoys solving problems, working directly with customers and taking responsibility for technical delivery. You'll be the go-to person for technical escalations, providing direction to other engineers whilst remaining heavily involved in project work and the technologies the business supports. What you'll be doing Act as the senior technical escalation point for complex infrastructure, cloud, networking and security issues. Provide technical guidance and mentoring to 1st, 2nd and 3rd Line Engineers, helping improve troubleshooting and resolution capabilities. Take ownership of technical projects, including cloud migrations, infrastructure upgrades, network deployments and security improvements. Design, implement and support solutions across Microsoft 365, Azure, Windows Server and networking environments. Work directly with customers to understand technical challenges, recommend solutions and support their longer-term IT requirements. Investigate recurring technical issues, identify root causes and implement permanent fixes. Maintain technical standards, documentation and best practices across customer environments. Support the wider business with technical scoping, solution design and the onboarding of new customers. Technical skills we're looking for We're looking for someone with a strong technical background across Microsoft infrastructure, cloud technologies and networking, ideally gained within an MSP environment. Strong Microsoft 365 administration, including Exchange Online, SharePoint, Teams and Intune. Microsoft Azure, Entra ID, identity management and cloud infrastructure. Windows Server, Active Directory, Group Policy and DNS/DHCP. Experience delivering Microsoft 365 migrations, tenant configurations and hybrid environments. Networking
Technical Lead employer: IMT Resourcing Solutions
Join a forward-thinking organisation that prioritises information security and compliance, offering a collaborative work culture where your expertise as a GRC Analyst will be valued. With a focus on employee growth, you will have access to ongoing training and development opportunities, particularly in the latest Microsoft security tools and frameworks. Located in a vibrant area, this role not only provides meaningful work but also the chance to make a significant impact within the organisation's security landscape.
