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- Tasks: Support customers with tech queries and build strong relationships.
- Company: Join a respected IT services provider in Herefordshire with a loyal client base.
- Benefits: Earn up to £30,000, enjoy career development, and receive extensive training.
- Why this job: Make a real impact while working in a supportive team culture.
- Qualifications: Strong communication skills and a passion for tech are essential; experience is a bonus.
- Other info: Office-based role with local travel; ideal for those transitioning into tech.
The predicted salary is between 24000 - 30000 £ per year.
Role: Technical Customer Support Advisor Location: Hereford (Office Based + Local Travel) Salary: Up to £30,000 + Benefits + Career Development Are you ready to take your passion for people and interest in tech to the next level? We’re recruiting on behalf of a well-established and highly respected IT services provider based in the Herefordshire area, with a loyal and growing client base across the region. This is a customer-facing support role, ideal for someone who enjoys solving problems, building relationships, and delivering outstanding service, either as a natural next step from a customer service environment, or as a shift into a more people-focused role for someone with a technical background. What’s in it for you? Up to £30,000 basic salary Clear path for career development and progression Extensive on-the-job training and mentoring A supportive and down-to-earth team culture Local travel with expenses paid A role that offers variety, autonomy, and real impact What you’ll be doing: Providing day-to-day support to a wide range of business and residential customers Assisting with pricing, product advice and general technical queries Acting as the go-to contact for incoming service requests and support needs Building great relationships with customers, both remotely and in person Working closely with the internal team to ensure smooth delivery and client satisfaction We’re keen to hear from you if you: Have strong communication and customer service skills Are proactive, friendly, and approachable, with a can-do attitude Have an interest in IT, tech, or digital tools (technical experience is a bonus, not essential) Are keen to develop a career in the IT sector Hold a full UK driving licence (desirable for site visits) Who this would suit: Someone in a customer-facing role (e.g., retail, hospitality, front-of-house, or call centre) who’s ready to step into the tech industry OR someone with a technical or IT background who wants to move into a more client-focused position This is an office-based role with occasional travel to local client sites, so being based within a reasonable commute of Hereford is important. Interested in learning more? Apply today for an informal chat and full details
Technical Customer Support Advisor employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Advisor
✨Tip Number 1
Familiarise yourself with common technical issues that customers face in IT services. This knowledge will help you engage confidently during interviews and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. Being able to convey technical information clearly and effectively is crucial for this role.
✨Tip Number 3
Research the company’s values and culture. Understanding what they stand for will allow you to tailor your conversations and show how you align with their mission during the interview process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company and the role, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Technical Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical skills you possess. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've solved problems or built relationships in previous roles.
Showcase Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively communicated with customers or team members in past positions.
Express Your Interest in IT: Clearly convey your interest in the IT sector. Whether you have formal experience or just a passion for technology, make sure to express this enthusiasm in your application.
How to prepare for a job interview at IMT Resourcing Solutions
✨Show Your Passion for People
As a Technical Customer Support Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've built relationships in previous roles and how you approach problem-solving with a customer-centric mindset.
✨Demonstrate Your Technical Interest
Even if you don't have extensive technical experience, showing a genuine interest in IT and digital tools can set you apart. Research the company’s services and be ready to discuss any relevant tech topics that excite you.
✨Prepare for Scenario-Based Questions
Expect questions that assess your customer service skills and how you handle challenging situations. Think of specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team culture, career development opportunities, and the types of challenges you might face in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
