At a Glance
- Tasks: Provide hands-on IT support for schools and businesses, troubleshooting tech issues daily.
- Company: Join a leading managed IT services provider with a strong team culture.
- Benefits: Enjoy 25 days holiday, pension, training, and free parking.
- Other info: Access ongoing training and genuine career progression opportunities.
- Why this job: Gain diverse experience in IT while making a real impact on clients' tech needs.
- Qualifications: 2 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Swindon | Hybrid field-based & helpdesk support
Salary: Up to £32,000 + Benefits
Benefits: 25 days holiday, pension, mileage expenses, training & development, sick pay, free parking and more.
Our client, a leading managed IT services provider, is looking for an IT Technician to join their growing support team.
This is a varied role that combines field-based support across both education and commercial clients with remote helpdesk support, giving you exposure to a broad range of technologies and environments. No two days are the same, you could be resolving technical issues on-site at a primary school one day and supporting a commercial customer from the helpdesk the next.
This is an excellent opportunity for someone who enjoys hands-on IT support, building strong customer relationships, and working across multiple client environments while developing their technical skills.
What you'll do
- Provide 1st and 2nd line IT support for education and commercial customers.
- Deliver a mixture of on-site field support and remote helpdesk support.
- Troubleshoot hardware, software, networking and AV issues.
- Support Windows 10/11, macOS, Microsoft 365, Intune, Active Directory and cloud services.
- Install, configure and image desktops, laptops, iPads and other devices.
- Manage user accounts, onboarding and offboarding activities.
- Perform routine system maintenance, antivirus checks and security monitoring.
- Maintain accurate documentation, asset records and helpdesk tickets.
- Liaise with third-party suppliers to resolve technical issues efficiently.
- Manage your own support queue, ensuring tickets are resolved professionally and within agreed SLAs.
You’ll work closely with internal engineers, the helpdesk team and a wide variety of clients, delivering a high standard of technical support while ensuring technology remains reliable, secure and fit for purpose.
What we’re looking for
- Minimum 2 years' experience in an IT support role.
- Strong knowledge of Windows 10/11, macOS and Microsoft 365.
- Experience with Active Directory, Intune and printer support.
- Good understanding of wired and wireless networking.
- Excellent troubleshooting and customer service skills.
- Strong organisational skills with the ability to manage your own workload.
- Professional communication skills and confidence working with a diverse client base.
- A proactive approach with a willingness to learn and develop.
- Full UK driving licence and access to your own vehicle.
Desirable experience
- VLANs, VPNs and QoS.
- Backup solutions and monitoring.
- Cloud-managed antivirus and anti-spam platforms.
- Network cabling.
- Basic server administration.
Why join?
- Enjoy a varied role supporting both education and commercial organisations.
- Gain experience across field engineering and helpdesk support.
- Join a collaborative and growing IT services business with a strong team culture.
- Access ongoing training and genuine career progression opportunities.
- Benefit from 25 days' holiday, pension, sick pay, mileage expenses, company events, employee discounts and free parking.
Apply now to join a growing IT team where you’ll develop your technical expertise while supporting a diverse range of customers.
IT Technician in Swindon employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
