At a Glance
- Tasks: Provide 3rd Line support and troubleshoot complex IT issues for diverse customers.
- Company: Leading managed IT and cybersecurity provider with a strong reputation.
- Benefits: Hybrid working, competitive salary, career development, and exposure to modern technologies.
- Other info: Dynamic environment with opportunities for technical growth and learning.
- Why this job: Join a collaborative team and work on exciting cloud and cybersecurity projects.
- Qualifications: Experience in senior support roles and strong Microsoft 365 administration skills.
Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote)
Salary: Up to £48,000
Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team
Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham.
With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate.
This role will focus on providing both 3rd Line Support, acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms.
What you'll be doing:
- Providing 3rd Line support across a varied customer base
- Troubleshooting complex infrastructure, networking and Microsoft 365 issues
- Supporting cloud environments and migrations
- Managing and resolving escalated service desk tickets
- Supporting cybersecurity technologies and security best practices
- Assisting with project delivery and infrastructure upgrades
- Working with backup, disaster recovery and business continuity solutions
- Supporting endpoint, server and network environments
- Collaborating with internal technical teams to deliver exceptional customer outcomes
Technologies you'll work with:
- Microsoft 365
- Azure Cloud Services
- Windows Server
- Active Directory
- Endpoint Security & Antivirus Solutions
- Network Infrastructure
- Backup & Disaster Recovery
- Microsoft Defender
- Cyber Security & Vulnerability Management
- Cloud Technologies and Managed Services
What we're looking for:
- Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role
- Strong Microsoft 365 administration experience
- Experience supporting Azure environments
- Knowledge of Windows Server and Active Directory
- Strong networking fundamentals
- Experience with backup and disaster recovery solutions
- Excellent troubleshooting and customer-facing skills
- Ability to manage and prioritise multiple technical issues
Why join?
- Hybrid working model with only 3 days per week onsite
- Join an established and growing IT services organisation
- Work across cloud, infrastructure and cybersecurity projects
- Exposure to modern Microsoft technologies and security solutions
- Opportunity to develop technically within a highly experienced team
- Collaborative culture focused on service excellence and technical expertise
If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
Senior Support Engineer in Stonehouse employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in Stonehouse
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Support Engineer in Stonehouse
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
