At a Glance
- Tasks: Provide 1st and 2nd Line support for Fortinet technologies and manage incidents.
- Company: Leading technology services organisation with a focus on innovation.
- Benefits: Competitive daily rate, remote work, and opportunity to enhance your skills.
- Other info: 3-month contract with potential for growth in a fast-paced environment.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience with Fortinet solutions and a current NSE 4 certification.
The predicted salary is between 62500 - 75000 £ per year.
Contract Length: 3 Months Initial Contract
Location: Remote
IR35 Status: Outside IR35
Rate: £250–£300 per day (Outside IR35)
Overview
Our client, a leading technology services organisation, is seeking an experienced Service Desk Engineer with strong Fortinet expertise to support their growing customer environment. This role will focus on providing 1st and 2nd Line support across Fortinet technologies, managing incidents, service requests and changes, whilst also contributing to a number of ongoing infrastructure and network projects. The successful candidate will have hands-on experience supporting Fortinet solutions in a managed services or enterprise environment and hold a current Fortinet NSE 4 certification.
Key Responsibilities
- Provide 1st and 2nd Line support for customer environments.
- Troubleshoot and resolve incidents relating to Fortinet security and networking solutions.
- Manage service requests, incidents and escalations in line with agreed SLAs.
- Monitor network and security infrastructure and proactively identify issues.
- Perform root cause analysis and implement preventative measures.
Service Desk Engineer employer: IMT Resourcing Solutions
As a leading technology services organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working model offers flexibility, while our commitment to cutting-edge technology ensures that you will be at the forefront of innovation in the industry. Join us to not only advance your career as a Service Desk Engineer but also to contribute to impactful projects that shape the future of network security.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with Fortinet solutions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your Fortinet knowledge and be ready to discuss real-life scenarios where you've tackled incidents or service requests. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to showcase your certifications! Make sure you highlight your Fortinet NSE 4 certification during conversations. It’s a great way to prove your expertise and stand out from the crowd.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that Service Desk Engineer role. Let’s get you started on this journey together!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Fortinet technologies and any relevant certifications. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Engineer role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills:Since this role involves troubleshooting and resolving incidents, make sure to highlight your problem-solving abilities. We love candidates who can think on their feet and come up with effective solutions quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Fortinet Stuff
Make sure you brush up on your Fortinet knowledge before the interview. Be ready to discuss specific Fortinet technologies you've worked with, and think of examples where you've successfully resolved incidents or managed service requests. This will show that you're not just familiar with the tools, but that you can effectively use them in a real-world setting.
✨Showcase Your Problem-Solving Skills
Prepare to share some stories about how you've tackled tricky issues in the past. Think about times when you had to troubleshoot a complex problem or manage an escalation. Highlight your thought process and the steps you took to resolve the situation, as this will demonstrate your analytical skills and ability to work under pressure.
✨Understand the Company Culture
Do a bit of research on the company’s culture and values. Knowing what they stand for can help you tailor your responses to align with their expectations. If they value teamwork, for instance, be ready to talk about how you've collaborated with others in previous roles to achieve common goals.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about their current projects involving Fortinet technologies or how they measure success in the Service Desk role. Asking thoughtful questions shows your genuine interest in the position and helps you determine if it’s the right fit for you.
