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For Companies At a Glance
- Tasks: Provide 3rd Line support and collaborate on technical solutions.
- Company: Join a growing IT services provider known for quality support and trusted partnerships.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team environment.
- Why this job: Make an impact with your technical skills while enjoying autonomy and career progression.
- Qualifications: Experience with Microsoft 365, Windows Server, Azure, and excellent client-facing skills required.
- Other info: This role involves local travel to customer sites and offers a clear path to senior roles.
The predicted salary is between 34000 - 51000 £ per year.
Job Description
Role: Senior Service Desk Analyst – 3rd Line / Technical Consultant
Location: Hereford (Office Based + Local Travel)
Salary: £40,000 – £45,000 DOE + Benefits + Career Progression
A hands-on senior role blending service desk, technical consultancy, and architectural responsibilities, with real training and progression opportunities.
We’re working with a well-established and growing IT services provider based in the Herefordshire area, supporting a wide range of businesses across the region. Their client base includes SMEs, schools, and professional services firms, and their reputation is built on quality support, trusted advice, and long-term partnerships. As part of their continued growth, they’re looking for a Senior Service Desk Analyst to take on 3rd Line responsibilities while also contributing to solution design, project delivery, and technical consultancy. This is a role where your technical expertise will be valued, and your future development will be actively supported.
Key Responsibilities:
- Providing 3rd Line support across a broad range of technologies
- Acting as a technical escalation point within the service desk team
- Visiting customer sites for more complex support issues or project work
- Collaborating on the design and deployment of new solutions across client infrastructure
- Supporting cloud migrations, system upgrades and network refreshes
- Helping define technical best practice and shaping long-term IT strategies for customers
Skills & Experience – Ideally you’ll have experience with:
- Microsoft 365 – including Exchange Online, SharePoint, Teams & Intune
- Windows Server (2012 – 2022) – AD, Group Policy, DNS/DHCP
- Azure – including migration, identity (AAD), storage, and virtual machines
- Hyper-V and/or VMware – for server virtualisation
- Networking – switches, routers, firewalls (e.g., DrayTek, TP-Link, Cisco)
- Backup solutions – Acronis, Macrium Reflect or similar
- Email security & filtering – e.g., Hornetsecurity, 365 Defender
- IT Security & Anti-virus – general awareness of endpoint protection and system hardening
- Hardware support – including desktops, laptops, printers and VoIP phones
- Experience working with RMM platforms (e.g., N-Able, Atera or similar) is a bonus
- Excellent client-facing skills – comfortable advising customers and delivering solutions on-site
What’s on offer:
- £40,000 – £45,000 depending on experience
- Clear route to more senior technical or architectural roles
- Investment in training and certifications (Microsoft, Azure, etc.)
- Close-knit, down-to-earth team environment with real autonomy
- On-site role based in Hereford, with local travel to customer sites
- Benefits package including pension, holidays and more
This would suit an experienced Senior Service Desk Analyst, 3rd Line Engineer, or IT Consultant looking for variety, autonomy and the opportunity to shape solutions, not just support them.
Ready to move your career forward with a role that makes an impact?
Apply now for more info and a confidential chat.
Senior Service Desk Analyst employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in providing 3rd Line support or technical consultancy. Be prepared to share examples of complex issues you've resolved and how you approached them, as this will showcase your problem-solving skills.
✨Tip Number 3
Network with current or former employees of the company if possible. This can give you insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions that show your interest in the company's growth and future projects. Asking about their approach to cloud migrations or new technology implementations can demonstrate your enthusiasm for contributing to their success.
We think you need these skills to ace Senior Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your expertise in Microsoft 365, Windows Server, Azure, and any other technologies mentioned.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to provide 3rd Line support and technical consultancy.
Highlight Client-Facing Skills: Since this role requires excellent client-facing skills, include examples of how you've successfully advised customers or delivered solutions on-site in your application.
Showcase Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to Microsoft, Azure, or other technologies listed in the job description. This shows your commitment to professional development.
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Technical Expertise
As a Senior Service Desk Analyst, you'll need to demonstrate your knowledge of technologies like Microsoft 365, Azure, and server virtualisation. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you provided 3rd Line support or collaborated on solution design, and be ready to explain your thought process.
✨Highlight Client-Facing Skills
This role requires excellent client interaction. Share examples of how you've effectively communicated technical information to non-technical clients, and how you've built strong relationships with customers.
✨Express Your Desire for Growth
The company values career progression, so convey your enthusiasm for ongoing training and development. Discuss any certifications you're pursuing or areas of technology you're eager to explore further.
