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For Companies At a Glance
- Tasks: Lead IT support operations and manage exciting projects like Microsoft Intune.
- Company: Join a well-established UK business that treats its staff like family.
- Benefits: Enjoy hybrid working, a competitive salary, and a supportive environment.
- Why this job: This role offers ownership, collaboration, and the chance to shape IT strategy.
- Qualifications: Experience in 2nd/3rd Line Support and hands-on knowledge of Microsoft Intune required.
- Other info: Ideal for those seeking career progression and a people-first culture.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Role: Senior IT Support Engineer
Location: Malvern (Hybrid Working)
Salary: Up to £40,000 DOE
Looking for that next step in your IT support career?
Ready to lead support operations while also getting involved in exciting, hands-on project work?
We’re working with a long-standing client, a well-established UK business with a reputation for treating its staff like family, to help them find a Senior IT Support Engineer to join their team. You’ll be based in Malvern, working directly with the IT Manager in a small, supportive team where your voice and ideas will be heard. This role is a brilliant fit for someone currently working in 2nd/3rd Line Support or on a Service Desk, who’s hungry for more ownership, project exposure, and the opportunity to shape IT from the inside out.
The Role:
This isn’t just another support job. It’s a chance to step into a senior role, leading the day-to-day support function while helping complete and maintain a major Microsoft Intune project that’s currently in progress.You’ll work in a tight-knit team where collaboration is key, and where you’ll be trusted to get on with things, bring fresh ideas, and challenge the norm. There’s also a strong emphasis on providing personalised support, this company values people who pick up the phone, go the extra mile, and genuinely enjoy helping others.
What You’ll Be Doing:
- Taking full ownership of Intune – support, maintenance, migration, and optimisation
- Acting as the lead for 2nd/3rd line support, delivering excellent service across the business
- Working on a variety of IT projects, including app deployment, device management, and process improvement
- Speaking directly with users and key stakeholders, this is not a hide-behind-email role
- Collaborating closely with the IT Manager to support and improve IT strategy
What We’re Looking For:
- Hands-on experience with Microsoft Intune, ideally including rollout or major support work
- Familiarity with app wrapping, ISO Android policies, and global admin-level activity
- Someone who’s comfortable working on their own initiative and taking the lead on tasks
- Excellent communication skills – friendly, confident, and happy to jump on a call or walk over to someone’s desk
- A proactive mindset and a genuine interest in both support and IT project delivery
What You’ll Get in Return:
- Up to £40,000 salary, depending on experience
- Hybrid working
- A collaborative, people-first environment where you’ll be supported and trusted
- The chance to shape and influence the IT function
- Real career progression in a company that listens, cares, and invests in its people
Ideal for You If:
- You’re currently a 2nd Line or 3rd Line Support Engineer looking to step up
- You want more variety, not just support, but project involvement too
- You’re confident working with people across all levels of the business
- You want to join a company that offers more than just a job, but a place to grow
Interested?
If this sounds like your kind of move, drop us your CV or message me directly for a confidential chat. No red tape. No fuss. Just a great opportunity with a company that genuinely puts people first.
Senior IT Support Engineer employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft Intune and its functionalities. Since this role involves taking full ownership of Intune, demonstrating your knowledge in this area during conversations can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your experience in 2nd and 3rd line support. Be ready to share specific examples of how you've handled complex issues or led projects, as this will showcase your capability to step into a senior role.
✨Tip Number 3
Highlight your communication skills by engaging in conversations with current IT professionals. This will not only help you practice but also demonstrate your proactive approach to collaboration, which is highly valued in this role.
✨Tip Number 4
Research the company culture and values. Understanding their people-first approach will allow you to align your responses during discussions, showing that you're not just looking for a job, but a place where you can grow and contribute.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd/3rd Line Support and any hands-on projects you've worked on, especially with Microsoft Intune. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and project work. Mention specific examples of how you've taken ownership in previous roles and how you can contribute to the team’s success.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to interact effectively with users and stakeholders. This could be through past experiences or specific achievements.
Highlight Proactive Mindset: In your application, emphasise your proactive approach to problem-solving and your enthusiasm for taking the lead on tasks. This aligns well with the company's values and the expectations for the Senior IT Support Engineer role.
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft Intune and any relevant projects you've worked on. Highlight specific examples of how you've managed support, maintenance, or migrations, as this will demonstrate your capability for the role.
✨Emphasise Communication Skills
Since this role involves direct interaction with users and stakeholders, it's crucial to showcase your excellent communication skills. Be ready to share examples of how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Proactivity
The company values a proactive mindset, so come prepared with ideas on how you can improve their IT processes or support functions. This shows that you're not just looking to fill a role but are genuinely interested in contributing to the team's success.
✨Prepare for Team Collaboration Questions
As you'll be working closely with a small team, be ready to discuss your experiences in collaborative environments. Share examples of how you've worked with others to solve problems or complete projects, highlighting your ability to work well in a tight-knit team.
