At a Glance
- Tasks: Resolve complex technical issues and mentor junior engineers in a dynamic IT environment.
- Company: Established IT services provider with a focus on growth and development.
- Benefits: Competitive salary, clear career progression, and hybrid working options.
- Other info: Exciting opportunity for career advancement in a supportive team.
- Why this job: Lead and grow in your career while making a real impact in IT support.
- Qualifications: Experience in 3rd line support and strong problem-solving skills.
The predicted salary is between 38000 - 42000 £ per year.
IMT Resourcing Solutions is representing a well-established IT services provider in Gloucestershire seeking a Senior Technical Support Engineer (3rd Line) in Cheltenham. This hybrid role offers £38,000–£42,000 and a clear path toward Team Leadership and Service Desk Management as the business grows.
You will act as the senior escalation point for complex tickets, resolve issues across Microsoft server/desktop and cloud environments, mentor junior engineers and contribute to ongoing service.
Senior 3rd Line Engineer — Lead & Grow in Hybrid IT employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
