At a Glance
- Tasks: Lead and transform the customer revenue function for a global SaaS company.
- Company: Dynamic international SaaS organisation with growth opportunities.
- Benefits: Up to £175,000 salary, double OTE, car allowance, and comprehensive benefits.
- Other info: Opportunity for executive-level visibility and European leadership progression.
- Why this job: Make a significant impact on customer growth and shape the future of the business.
- Qualifications: Proven leadership in Account Management within a SaaS environment.
The predicted salary is between 175000 - 175000 £ per year.
Location: Reading (Hybrid – office, home and customer visits)
Salary: Up to £175,000 basic + Double OTE
Benefits: Car allowance, comprehensive benefits package, hybrid working and executive leadership progression opportunities
Overview
Our client, a leading global SaaS organisation, is seeking an experienced Director of Account Management to transform and lead its customer revenue function across the UK & Ireland. This high‑profile leadership role will redesign the account management strategy, restructure the existing function and create a scalable operating model that drives significant growth from an established customer base. The role focuses on customer retention, expansion and cross‑sell activity, shaping the commercial direction of the business and opening a clear pathway to wider European leadership responsibilities.
Responsibilities
- Own and achieve significant customer revenue growth targets across a customer base of several thousand accounts.
- Lead and develop a team of 19 professionals, including senior leadership within the function.
- Restructure and modernise the Account Management organisation by introducing clear accountability, processes and a performance framework.
- Develop and execute a new customer growth strategy focused on retention, expansion and revenue optimisation.
- Design and implement a scalable SaaS operating model, including customer segmentation, engagement and coverage strategies.
- Build a proactive customer journey framework that shifts the function from reactive account support to strategic revenue ownership.
- Drive cross‑sell and upsell initiatives across a broad portfolio of products and services.
- Establish operational excellence through consistent workflows, reporting and performance management.
- Partner closely with Sales, Customer Success, Product and Operations teams to maximise customer value and growth opportunities.
- Lead organisational change and influence senior stakeholders across a complex, matrixed business environment.
- Prepare the function for international expansion, potentially taking responsibility across Europe.
Qualifications
- Proven leadership experience within Account Management, Customer Revenue or Customer Success functions in a SaaS or subscription‑based business.
- Demonstrable success transforming, restructuring or scaling customer‑facing commercial teams.
- Strong commercial acumen with a track record of delivering significant revenue growth from existing customers.
- Experience developing customer segmentation, lifecycle and expansion strategies.
- Ability to lead large teams through change while building high‑performance cultures.
- Experience managing both direct and indirect reports within complex organisational structures.
- Strong stakeholder management skills with the credibility to influence executive leadership.
- Previous experience within high‑growth, acquisitive or private‑equity‑backed environments would be advantageous.
Benefits & Opportunities
- Opportunity to redefine and transform a critical commercial function.
- Executive‑level visibility and influence across the organisation.
- Clear progression path towards broader European leadership responsibilities.
- Significant earning potential with double OTE and executive benefits.
- Join a growing international SaaS business at a pivotal stage of its evolution.
Director of Account Management in Reading employer: IMT Resourcing Solutions
As a leading global SaaS organisation, our company offers an exceptional work environment in Reading, combining hybrid working with a strong focus on employee growth and development. With a comprehensive benefits package, including a car allowance and significant earning potential, we empower our team to drive customer revenue growth while enjoying executive-level visibility and the opportunity to shape the future of our business across Europe. Join us to be part of a transformative journey that values innovation, collaboration, and strategic leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Account Management in Reading
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We think you need these skills to ace Director of Account Management in Reading
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at IMT Resourcing Solutions, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at IMT Resourcing Solutions
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with IMT Resourcing Solutions’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
