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- Tasks: Provide 2nd line desktop support and resolve hardware/software issues on-site.
- Company: Leading organisation with a focus on IT services and operational continuity.
- Benefits: Competitive daily rate, mileage covered, and hands-on experience.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Portsmouth (on-site) with travel to Cheltenham
Rate: Up to £250 per day + mileage
Contract: 3 months | Inside IR35
Our client, a leading organisation, is seeking a Desktop Engineer to provide 2nd line on-site support across their Portsmouth site, with occasional travel to Cheltenham. This contract focuses on break/fix support, ensuring end users receive a responsive and high-quality service.
This role offers the opportunity to work in a hands-on environment, supporting critical IT services and maintaining operational continuity across multiple sites.
What you’ll do:
- Provide 2nd line on-site desktop support for incidents and requests
- Diagnose and resolve hardware and software break/fix issues
- Support Windows OS, laptops, desktops, printers, and peripherals
- Manage device builds, deployments, and replacements
- Escalate complex issues to 3rd line where required
You’ll work closely with local IT teams and end users to ensure timely resolution and minimal disruption to business operations.
What we’re looking for:
- Proven experience in a Desktop Engineer or 2nd Line Support role
- Strong Windows desktop troubleshooting skills
- Hands-on experience with hardware break/fix
- Excellent customer-facing and communication skills
- Full UK driving licence and willingness to travel between sites
The ideal candidate will be proactive, reliable, and comfortable working independently in an on-site support environment.
Desktop Engineer in Portsmouth employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get hands-on! If you can, volunteer for tech support roles or help friends with their IT issues. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to demonstrate your problem-solving skills and how you handle customer interactions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Desktop Engineer in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and desktop troubleshooting. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Engineer role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Customer Service Skills: Since this role involves working closely with end users, make sure to highlight your excellent communication and customer-facing skills. We want to know how you handle tricky situations and ensure a smooth user experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your Windows OS troubleshooting skills and hardware break/fix knowledge. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and technical prowess.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, prepare examples that highlight your excellent communication and customer-facing abilities. Think about times when you turned a frustrated user into a satisfied one!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a critical desktop issue under pressure. Practise articulating your thought process clearly, as this will demonstrate your problem-solving skills and ability to work independently.
✨Plan Your Travel Logistics
Since the role requires travel between Portsmouth and Cheltenham, make sure you have a plan for how you'll manage this. Mentioning your full UK driving licence and willingness to travel can give you an edge, so be prepared to discuss your approach to managing time and travel effectively.
