At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for colleagues.
- Company: Join a supportive IT Service Desk team in Perth, Scotland.
- Benefits: Starting salary of £26,000 with opportunities for career development.
- Other info: Collaborative environment with opportunities for service improvement projects.
- Why this job: Kickstart your IT career with hands-on experience and exposure to various technologies.
- Qualifications: Previous IT support experience and basic technical knowledge required.
The predicted salary is between 22950 - 28050 £ per year.
1st Line Support Analyst
Location: Perth, Scotland Salary: Starting from £26,000 Job Type: Permanent, Full-Time Working Pattern: 2 rotating shifts – 8:30am–4:30pm / 9:00am–5:30pm
About the Role Our client is looking for a 1st Line Support Analyst to join their IT Service Desk team in Perth.
You'll be the first point of contact for colleagues experiencing technical issues, providing professional and responsive support across hardware, software, network and connectivity queries.
This is a great opportunity for someone looking to build their IT career within a supportive team, with the chance to develop your technical knowledge and gain hands-on experience across a broad range of technologies.
What You'll Do
- Provide 1st line IT support via telephone, email, chat and self-service
- Log, prioritise and manage incidents and service requests through Service Now
- Carry out initial troubleshooting and resolve issues within agreed SLAs
- Support hardware, software, network and connectivity issues
- Manage IT service requests, including ordering and configuring equipment
- Escalate more complex issues to the appropriate technical teams or suppliers
- Take ownership of user issues and keep colleagues updated on progress
- Maintain accurate IT asset records
- Complete general IT administration tasks
- Assist with testing updates to the Service Now platform
- Contribute to continual service improvement initiatives
What We're Looking For
- Previous experience in an IT support or Service Desk environment
- Basic technical knowledge across hardware, software and networking
- Good knowledge of Windows and Microsoft Office 365
- Basic understanding of i OS and Android
- Understanding of ITIL principles would be beneficial
- Strong customer service skills and a professional telephone manner
- Good communication and problem-solving skills
- A motivated approach with a willingness to learn
- Ability to work independently while contributing positively to a team
- Full UK driving licence
Why Join?
- Starting salary of £26,000
- Based in Perth, Scotland
- Opportunity to develop your IT support career
- Exposure to Microsoft, Service Now, hardware and networking technologies
- Supportive and collaborative Service Desk environment
- Opportunity to contribute to service improvement projects
- Varied role with excellent hands-on experience
Apply now to take the next step in your IT career and join a supportive Service Desk team where you can develop your technical skills and experience
1st Line Engineer in Perth employer: IMT Resourcing Solutions
Join a forward-thinking organisation that prioritises information security and compliance, offering a collaborative work culture where your expertise as a GRC Analyst will be valued. With a focus on employee growth, you will have access to ongoing training and development opportunities, particularly in the latest Microsoft security tools and frameworks. Located in a vibrant area, this role not only provides meaningful work but also the chance to make a significant impact within the organisation's security landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer in Perth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Engineer in Perth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
