Salary: £40,000 - 60,000 per year
Requirements:
- Previous experience in IT support or technician role (MSP experience desirable)
- Good working knowledge of Microsoft 365, Windows environments and Active Directory
- Basic networking understanding (TCP/IP, DNS, DHCP, VPN)
- Hardware, software and peripheral troubleshooting experience
- Willingness to work on-site across customer locations (full UK driving licence)
- Customer-friendly communication skills and a proactive attitude
- Basic understanding of cloud technologies and cyber security principles
Responsibilities:
- Deliver 1st and 2nd line helpdesk support for business clients
- Provide on-site field support, troubleshooting hardware, network and software issues at customer locations
- Support Microsoft 365, cloud services and account configurations
- Assist with server and workstation deployments, maintenance and upgrades
- Troubleshoot and maintain network infrastructure (LAN/Wi-Fi, routers/switches)
- Provide cybersecurity support (antivirus, patching, user permissions)
- Assist with data backup, Acronis solutions and recovery tasks
- Document incidents and follow escalation procedures for complex issues
- Maintain positive client relationships through clear communication and timely resolution
Technologies:
- Active Directory
- Cloud
- Hardware
- Support
- LAN
- Microsoft 365
- Network
- Security
- TCP/IP
- VPN
- Windows
- Office 365
- DevOps
More:
We are a leading UK managed IT services provider with over 20 years experience delivering business IT support, security, cloud solutions, and development services. Our team is dedicated to supporting a broad customer base with proactive helpdesk support, on-site field services, and strategic IT solutions. Located in Ludlow, we offer a salary of £30,000 - £35,000 along with benefits including a pension, training support, and professional development opportunities. This role is ideal for someone who enjoys variety and is eager to help customers maximize their IT potential.
last updated 31 week of 2026
IT-Techniker in Ludlow employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
