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- Tasks: Provide IT support, troubleshoot issues, and enhance client IT performance.
- Company: Leading UK managed IT services provider with over 20 years of experience.
- Benefits: Competitive salary, pension, training support, and certification opportunities.
- Why this job: Join a dynamic team and work with modern technologies to make a real impact.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and good communication skills.
- Other info: Varied role with opportunities for professional development and exposure to diverse technologies.
Location: Ludlow (office-based with field support across client sites)
Salary: £30,000 – £35,000
Benefits: Pension, training support, professional development, certification opportunities
Our client, a leading UK managed IT services provider with over 20 years’ experience delivering business IT support, security, cloud solutions and development services, is looking for an IT Technician to join their technical team. They support a broad customer base with proactive helpdesk support, on-site field services and strategic IT solutions. This role is ideal for someone who enjoys variety, working with modern business technologies, and developing real technical expertise while helping customers get the most from their IT.
What you’ll do:
- Deliver 1st and 2nd line helpdesk support for business clients
- Provide on-site field support, troubleshooting hardware, network and software issues at customer locations
- Support Microsoft 365, cloud services and account configurations
- Assist with server and workstation deployments, maintenance and upgrades
- Troubleshoot and maintain network infrastructure (LAN/Wi-Fi, routers/switches)
- Provide cybersecurity support (antivirus, patching, user permissions)
- Assist with data backup, Acronis solutions and recovery tasks
- Document incidents and follow escalation procedures for complex issues
- Maintain positive client relationships through clear communication and timely resolution
You’ll work closely with senior engineers and customer contacts to deliver reliable and professional IT services that keep businesses running.
What we’re looking for:
- Previous experience in IT support or technician role (MSP experience desirable)
- Good working knowledge of Microsoft 365, Windows environments and Active Directory
- Basic networking understanding (TCP/IP, DNS, DHCP, VPN)
- Hardware, software and peripheral troubleshooting experience
- Willingness to work on-site across customer locations (full UK driving licence)
- Customer-friendly communication skills and a proactive attitude
- Basic understanding of cloud technologies and cyber security principles
The ideal candidate will be organised, self-motivated, and keen to contribute to a growing, expert-led technical team.
Why join?
- Work with a respected, locally-rooted MSP with a strong reputation for service excellence
- Exposure to a wide range of technologies including Microsoft 365, cloud solutions, cybersecurity tools and networking hardware
- Opportunity for professional development and certified training
- A varied role combining remote, office and on-site field work
- Play a key part in supporting business clients and enhancing their IT performance
Apply now to help shape delivery across managed services, support and technical innovation.
IT Technician in Ludlow employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Ludlow
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and fellow IT enthusiasts. Don’t be shy; introduce yourself and share your passion for technology!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, troubleshooting experiences, and any certifications you've earned. This will give you an edge and demonstrate your hands-on expertise to hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common IT scenarios and troubleshooting questions. Practice explaining your thought process clearly, as communication is key in this role. We want to see how you tackle problems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technician in Ludlow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in an IT Technician and help you tailor your application to match our needs.
Show Off Your Experience: When writing your application, highlight any previous experience you have in IT support or as a technician. Mention specific tools and technologies you’ve worked with, especially Microsoft 365 and networking basics, as these are key for us.
Be Customer-Focused: Since this role involves a lot of client interaction, make sure to showcase your customer-friendly communication skills. We want to see how you can maintain positive relationships and resolve issues effectively.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. This ensures that your application goes directly to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and basic networking concepts like TCP/IP and DNS. Being able to discuss these topics confidently will show that you're ready to tackle the technical challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've successfully troubleshot hardware or software issues in the past. This could be anything from resolving a network outage to fixing a client’s computer. Real-life scenarios will demonstrate your hands-on experience and ability to think on your feet.
✨Communicate Clearly and Positively
Since this role involves a lot of client interaction, practice explaining technical concepts in simple terms. Show that you can maintain a friendly and professional tone, even when dealing with frustrated clients. Good communication is key to building positive relationships.
✨Be Ready for On-Site Scenarios
Since the job requires field support, think about how you would handle various on-site situations. Be prepared to discuss your approach to troubleshooting in different environments and how you would manage your time effectively while travelling between client sites.
