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- Tasks: Provide top-notch support for cutting-edge technology and improve service operations.
- Company: Leading tech and infrastructure organisation with a collaborative culture.
- Benefits: Up to £45k salary, bonuses, healthcare, enhanced leave, and gym discounts.
- Other info: Great career development opportunities and a supportive work environment.
- Why this job: Join a dynamic team and work with modern cloud-first technologies.
- Qualifications: Experience in 2nd/3rd line support and strong macOS skills required.
The predicted salary is between 45000 - 45000 £ per year.
Location: London (Hybrid – 4 days on-site)
Salary: Up to £45,000 + bonus
Benefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more.
Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.
You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.
What you’ll do:
- Provide 2nd/3rd line support across enterprise technology platforms
- Manage and resolve incidents, service requests, and escalations within agreed SLAs
- Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms
- Support onboarding/offboarding workflows and identity management integrations
- Monitor device compliance and drive proactive remediation activities
- Produce root cause analysis reports and contribute to continual service improvement
- Manage ticket queues and coordinate with third-party suppliers where required
- Support monthly service reviews with KPI and SLA reporting
- Build strong stakeholder relationships across technical and operational teams
You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction.
What we’re looking for:
- Experience in a 2nd/3rd line support role within an MSP or in-house environment
- Strong macOS administration experience
- Advanced knowledge of Google Workspace
- Experience with Okta or other identity and access management platforms
- Knowledge of endpoint management and security tooling including Jamf and SentinelOne
- Understanding of IT infrastructure and security best practices
- Excellent communication and stakeholder management skills
- Strong organisational and time management capability
The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment.
Why join?
- Up to £45k salary plus bonus
- Hybrid working with 4 days on-site in London
- Opportunity to work with modern cloud-first technologies
- Strong benefits package including healthcare and share scheme
- Career development and certification support
Apply now to join a growing technology team delivering exceptional support and operational excellence.
Senior Support Engineer in London employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in endpoint management and security tooling. We recommend practising common interview questions related to macOS and Google Workspace to show off your expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've managed incidents or improved service operations in previous roles. This will demonstrate your ability to handle the challenges of a Senior Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd/3rd line support and showcases your skills with macOS, Google Workspace, and identity management platforms. We want to see how your background aligns with the role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Support Engineer position. Share specific examples of how you've provided exceptional support and improved service operations in your previous roles.
Showcase Your Communication Skills: Since this role involves building strong stakeholder relationships, make sure to highlight your communication skills in your application. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Google Workspace, and identity management platforms like Okta. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've managed incidents or escalations in previous roles. Highlight your approach to root cause analysis and how you've contributed to service improvements—this will demonstrate your proactive mindset.
✨Communicate Like a Pro
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you can build relationships with stakeholders and convey technical information in an accessible way.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to handle real-world support situations. Prepare by thinking through potential challenges you might encounter in a fast-paced environment and how you'd tackle them effectively.