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- Tasks: Provide top-notch technical support and improve service operations in a collaborative team.
- Company: Leading tech and infrastructure organisation with a focus on innovation.
- Benefits: Up to £45k salary, bonuses, private healthcare, and gym discounts.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on technology support.
- Qualifications: Experience in 2nd/3rd line support and knowledge of endpoint management.
The predicted salary is between 45000 - 45000 £ per year.
Location: London (Hybrid – 4 days on-site)
Salary: Up to £45,000 + bonus
Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more.
Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.
You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.
- Provide 2nd/3rd line support across enterprise technology platforms
- Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms
- Support onboarding/offboarding workflows and identity management integrations
- Produce root cause analysis reports and contribute to continual service improvement
- Support monthly service reviews with KPI and SLA reporting
You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction.
Experience in a 2nd/3rd line support role within an MSP or in-house environment.
Knowledge of endpoint management and security tooling including Jamf and SentinelOne.
Understanding of IT infrastructure and security best practices.
The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment.
Strong benefits package including healthcare and share scheme.
Career development and certification support.
Apply now to join a growing technology team delivering exceptional support and operational excellence.
Senior Engineer/Support Engineer in London employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer/Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company’s tech stack. We recommend practising common support scenarios and being ready to showcase your problem-solving abilities.
✨Tip Number 3
Showcase your soft skills! Being calm under pressure and detail-oriented is key in a support role. We suggest sharing examples from your past experiences where you’ve excelled in these areas during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Engineer/Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd/3rd line support and any relevant technologies like Jamf or Google Workspace. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Support Engineer role. Share specific examples of how you've contributed to service improvement or handled challenging situations in the past.
Show Your Passion for Technology: We love candidates who are genuinely excited about technology! In your application, mention any personal projects or interests that relate to endpoint management or security tooling. It shows us you’re not just looking for a job, but a career.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Google Workspace, Okta, and Jamf. Be ready to discuss how you've used these tools in previous roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled 2nd/3rd line support issues. Think about times when you produced root cause analysis reports or contributed to service improvements, and be ready to explain your thought process.
✨Understand the Company Culture
Research the company’s values and work culture. Since this role involves collaboration with various teams, showing that you understand their approach to teamwork and customer satisfaction will set you apart.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Consider asking about their approach to continual service improvement or how they measure success in support roles.