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- Tasks: Provide top-notch technical support and improve service operations in a collaborative team.
- Company: Leading tech and infrastructure organisation with a focus on innovation.
- Benefits: Up to £45k salary, bonuses, private healthcare, and gym discounts.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on technology support.
- Qualifications: Experience in 2nd/3rd line support and knowledge of endpoint management.
The predicted salary is between 45000 - 45000 £ per year.
Location: London (Hybrid – 4 days on-site)
Salary: Up to £45,000 + bonus
Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more.
Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.
You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.
- Provide 2nd/3rd line support across enterprise technology platforms
- Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms
- Support onboarding/offboarding workflows and identity management integrations
- Produce root cause analysis reports and contribute to continual service improvement
- Support monthly service reviews with KPI and SLA reporting
You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction.
Experience in a 2nd/3rd line support role within an MSP or in-house environment.
Knowledge of endpoint management and security tooling including Jamf and SentinelOne.
Understanding of IT infrastructure and security best practices.
The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment.
Strong benefits package including healthcare and share scheme.
Career development and certification support.
Apply now to join a growing technology team delivering exceptional support and operational excellence.
Engineer - Support Engineering in London employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer - Support Engineering in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of endpoint management and security tooling. We want to show them we’re not just good on paper but can also solve real problems.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being calm under pressure and detail-oriented is key in support roles. Let’s make sure we highlight these traits during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Engineer - Support Engineering in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd/3rd line support roles. We want to see how your skills align with the technologies mentioned, like macOS and Google Workspace.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for technology and support engineering. Tell us why you’re excited about this role and how you can contribute to our team’s success.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can demonstrate their proactive approach to problem-solving!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Google Workspace, Okta, and Jamf. Be ready to discuss how you've used these tools in previous roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled 2nd/3rd line support issues. Think about times when you produced root cause analysis reports or contributed to service improvements, and be ready to explain your thought process.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, be prepared to talk about your experience collaborating with service delivery and account management teams. Highlight any successful projects where teamwork made a difference.
✨Stay Calm Under Pressure
The ideal candidate is calm under pressure, so think of scenarios where you had to manage stress effectively. Share how you maintained high-quality support in fast-paced environments and what strategies you use to stay focused.