At a Glance
- Tasks: Lead and mentor a team of network engineers while resolving complex networking issues.
- Company: Join a leading provider of connectivity and cybersecurity services in London.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous annual leave.
- Other info: Collaborative culture focused on continuous improvement and career development.
- Why this job: Shape operational excellence and make a real impact in a growing tech organisation.
- Qualifications: 5+ years in networking with strong leadership and technical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Location: London (Full-Time, Permanent)
Salary: Competitive + Bonus + Benefits
Benefits: Employee Share Plan, Private Healthcare, Pension, Life Assurance, Income Protection, Enhanced Annual Leave, Mental Health Support, Cycle to Work Scheme, Gym Discounts, Travel Loan and more.
Our client, a leading provider of connectivity, managed IT and cybersecurity services, is seeking a Connectivity Service Desk Team Leader to lead a team of network professionals responsible for supporting and maintaining critical network infrastructure. This role combines technical leadership with hands-on network engineering expertise, offering the opportunity to shape operational excellence, mentor engineers, and support the continued growth of a high-performing networking function.
What you'll do:
- Lead, develop and mentor a team of Network Engineers delivering customer-focused support services.
- Act as a senior escalation point for complex networking incidents, requests and changes.
- Troubleshoot and resolve advanced network issues in collaboration with customers and third-party suppliers.
- Commission, maintain and upgrade network infrastructure across a service provider environment.
- Manage network changes and ensure minimal disruption to services.
- Develop and maintain operational processes, procedures and technical documentation.
- Build and maintain a comprehensive knowledge base for the wider team.
- Ensure network infrastructure documentation remains accurate and up to date.
- Support network operations outside of core business hours when required for planned or emergency activities.
- Drive continuous improvement across service delivery, operational processes and team performance.
You'll work closely with network operations, engineering teams, customers and external suppliers to maintain service quality, improve operational efficiency and support business growth.
What we're looking for:
- Minimum 5 years' experience within a Service Desk, ISP, MSP or similar networking environment.
- Proven experience leading technical teams while remaining hands-on technically.
- Strong knowledge of routing, switching and wireless technologies.
- Solid understanding of TCP/IP, OSI models, MPLS and VPLS deployment and management.
- Extensive experience supporting Juniper networking environments within a service provider setting.
- Strong understanding of MPLS, RSVP, VPLS, BGP Route Reflectors and dual-stack networking.
- Experience with scripting, automation and network automation tooling.
- Knowledge of DDoS mitigation technologies and best practices.
- Familiarity with compliance and governance frameworks such as PCI DSS, ISO 27001 and ITIL.
- Excellent communication skills with the ability to engage technical and non-technical stakeholders.
The ideal candidate will bring strong leadership capability, a proactive approach to problem solving and a passion for delivering exceptional customer service within a fast-paced and evolving technical environment.
Desirable Skills & Certifications:
- CCNA
- CCNP
- JNCIA-Junos
- Fortinet NSE Certifications
- SolarWinds Certified Professional
- ITIL Foundation
- Degree qualification or equivalent commercial experience
- Experience with CRM and ERP platforms such as Salesforce or Oracle
Why join?
- Opportunity to lead a highly skilled networking team.
- Work within a growing technology organisation investing heavily in infrastructure and services.
- Significant scope to influence operational processes and technical strategy.
- Excellent package including bonus, share scheme and comprehensive benefits.
- Supportive culture focused on collaboration, development and continuous improvement.
Apply now to lead critical connectivity services and help shape the future of a growing network operations function.
Connectivity Service Desk Team Leader in London employer: IMT Resourcing Solutions
Join a leading provider of connectivity and IT services in London, where you will have the opportunity to lead a talented team of network professionals in a supportive and collaborative work culture. With a strong focus on employee development, you will benefit from comprehensive perks including private healthcare, an employee share plan, and enhanced annual leave, all while playing a pivotal role in shaping operational excellence and driving continuous improvement within a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Connectivity Service Desk Team Leader in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Connectivity Service Desk Team Leader in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
