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- Tasks: Support and resolve complex IT issues in a fast-paced environment.
- Company: Leading organisation in connectivity and managed services.
- Benefits: Up to £36,000 salary, private healthcare, enhanced leave, and gym discounts.
- Other info: Clear progression opportunities and a collaborative work culture.
- Why this job: Join a dynamic team and work with modern cloud technologies.
- Qualifications: Experience with Microsoft 365, Azure, and solid networking knowledge.
The predicted salary is between 36000 - 36000 £ per year.
Location: London + hybrid/on-site working
Salary: Up to £36,000 + bonus + benefits
Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme
Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement.
- Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs
- Provide support across Microsoft 365, Azure, and Intune environments
- Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN
- Assist with onboarding new clients and deploying IT solutions
- Collaborate with 3rd Line Engineers on more complex technical challenges
You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels.
- Strong experience supporting Microsoft 365, Azure, and Intune
- Knowledge of RMM tools for remote monitoring and support
- Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls
- Experience maintaining technical documentation platforms such as IT Glue
- Microsoft certifications including AZ-900, MS-900, or AZ-104
- Exposure to CRM or ERP systems such as Oracle or Salesforce
Clear progression and development opportunities
Apply now to join a growing technical team delivering high-quality managed services support.
2nd Line Support - IT Engineer in London employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - IT Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Microsoft 365, Azure, or networking. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of VPNs, firewalls, and cloud technologies. Practising common scenarios can help you feel more confident when it comes to demonstrating your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 2nd Line Support - IT Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Engineer role. Highlight your experience with Microsoft 365, Azure, and Intune, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved complex technical issues. We’re all about finding solutions, so let us know how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've resolved issues in these environments. The more examples you can provide, the better!
✨Show Off Your Networking Skills
Since networking is a big part of this role, be prepared to talk about your experience with VPNs, firewalls, and DNS. Maybe even throw in a tricky problem you solved involving TCP/IP or VLANs to impress them!
✨Demonstrate Your Team Spirit
This job involves collaborating with 1st and 3rd Line Engineers, so highlight your teamwork skills. Share examples of how you've worked with others to tackle complex technical challenges and ensure customer satisfaction.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have a chance to ask questions. Think about what you want to know regarding their service desk processes or how they handle onboarding new clients. This shows you're genuinely interested in the role and the company!