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- Tasks: Provide 2nd Line IT support and manage technical issues in a fast-paced environment.
- Company: Leading tech services organisation with a focus on innovation.
- Benefits: Hybrid working, performance bonus, and strong development opportunities.
- Why this job: Take ownership of technical challenges and work with diverse technologies.
- Qualifications: 3+ years in MSP/ISP, strong Windows Server and networking knowledge.
- Other info: Join a dynamic team with excellent career growth potential.
Location: London (Hybrid)
Salary: Up to £36,000 + 20% bonus
Benefits: Hybrid working, performance bonus, development opportunities
Our client, a leading organisation in the technology services sector, is hiring a 2nd Line IT Engineer to support a fast-paced, multi-client environment. This role offers the chance to take ownership of escalated technical issues while contributing to project work and continuous service improvement.
What you’ll do:
- Provide 2nd Line support across customer-facing and remote channels
- Manage incidents, service requests, and escalations
- Configure PCs, servers, firewalls, and networking components
- Complete daily system checks including backups and reporting
- Maintain documentation and ensure accurate activity logging
- Support project delivery and internal IT when required
- Stay current with emerging technologies
- Communicate updates clearly to customers and stakeholders
- Assist with quotes for equipment and services
You’ll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance.
What we’re looking for:
- 3+ years’ experience within an MSP or ISP environment
- Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group Policies
- Experience with Microsoft Exchange / Exchange Online
- Office 365 administration including Azure Sync
- Desktop support across Windows, Mac, and RDS
- Networking knowledge including TCP/IP
- Excellent communication and customer-management skills
- Experience working in time-sensitive, high-pressure environments
The ideal candidate will be proactive, commercially aware, and passionate about developing their technical skills in a collaborative, fast-moving setting.
Why join?
- Hybrid working in a London-based team
- Up to 20% annual bonus
- Strong learning and development environment
- Exposure to varied technologies and project work
Apply now to take ownership of technical delivery across a dynamic, multi-client environment.
2nd Line IT Engineer in London employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Engineer in London
✨Tip Number 1
Network like a pro! Attend tech meetups or webinars related to IT support. You never know who might be looking for a 2nd Line IT Engineer just like you, and personal connections can make all the difference.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT. This gives potential employers a tangible sense of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line IT Engineer in London
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a moment to really digest the job description. It’s packed with info about what we’re looking for and what you’ll be doing, so make sure you understand it all!
Tailor Your CV and Cover Letter: Don’t just send out the same old CV! Make sure to highlight your relevant experience and skills that match the role of a 2nd Line IT Engineer. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and networking basics like TCP/IP. Be ready to discuss your hands-on experience with these technologies, as they’re crucial for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you managed incidents or escalations effectively, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Since this role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. You might want to do a mock interview with a friend to get comfortable explaining technical concepts in simple terms.
✨Demonstrate Your Passion for Learning
The ideal candidate is proactive and eager to develop their skills. Be prepared to discuss any recent courses, certifications, or projects that showcase your commitment to staying current with emerging technologies.
