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- Tasks: Support and resolve complex IT issues in a fast-paced environment.
- Company: Leading organisation in connectivity and managed services.
- Benefits: Up to £36,000 salary, private healthcare, enhanced leave, and gym discounts.
- Other info: Clear progression opportunities and a collaborative work culture.
- Why this job: Join a dynamic team and work with modern cloud technologies.
- Qualifications: Experience with Microsoft 365, Azure, and solid networking knowledge.
The predicted salary is between 36000 - 36000 £ per year.
Location: London + hybrid/on-site working
Salary: Up to £36,000 + bonus + benefits
Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme
Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement.
- Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs
- Provide support across Microsoft 365, Azure, and Intune environments
- Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN
- Assist with onboarding new clients and deploying IT solutions
- Collaborate with 3rd Line Engineers on more complex technical challenges
You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels.
- Strong experience supporting Microsoft 365, Azure, and Intune
- Knowledge of RMM tools for remote monitoring and support
- Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls
- Experience maintaining technical documentation platforms such as IT Glue
- Microsoft certifications including AZ-900, MS-900, or AZ-104
- Exposure to CRM or ERP systems such as Oracle or Salesforce
Clear progression and development opportunities
Apply now to join a growing technical team delivering high-quality managed services support.
2nd Line ICT Support Engineer in London employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line ICT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow IT enthusiasts. Don’t be shy – introduce yourself and share your passion for tech!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Microsoft 365, Azure, or networking. This can really make you stand out when chatting with hiring managers.
✨Tip Number 3
Prepare for those interviews! Research common technical questions related to 2nd Line support and practice your responses. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line ICT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line ICT Support Engineer role. Highlight your experience with Microsoft 365, Azure, and Intune, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention your solid networking knowledge and experience with RMM tools. We’re keen on candidates who can diagnose and resolve issues efficiently, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've resolved issues in these environments, as this will show your practical experience and understanding.
✨Showcase Your Networking Skills
Prepare to talk about your experience with networking concepts like TCP/IP, VLANs, and VPNs. You might be asked to troubleshoot a hypothetical networking issue, so think through your problem-solving process beforehand.
✨Familiarise Yourself with RMM Tools
Since the role involves remote monitoring and support, it’s a good idea to have a solid grasp of RMM tools. If you’ve used any in previous roles, be ready to share how they helped you manage incidents effectively.
✨Highlight Your Teamwork Experience
This position requires collaboration with 1st and 3rd Line Engineers, so be prepared to discuss how you've worked in teams before. Share examples of how you’ve contributed to service improvements or resolved complex issues together.