At a Glance
- Tasks: Lead and develop a high-performing network support team while troubleshooting complex issues.
- Company: Leading organisation in network infrastructure and managed services.
- Benefits: Up to £50,000 salary, 20% bonus, private healthcare, and 25 days leave.
- Other info: Hybrid working in London with excellent career growth opportunities.
- Why this job: Shape service delivery and make a real impact in a collaborative environment.
- Qualifications: Proven experience in leading technical teams and strong networking expertise.
Location: London (Hybrid working)
Salary: Up to £50,000 + 20% bonus
Benefits: Share plan, private healthcare, pension, 25 days leave + more
Our client, a leading organisation in network infrastructure and managed services, is hiring a Service Desk Team Leader to lead and develop a high-performing network support team. This role offers the opportunity to combine hands-on technical expertise with leadership, shaping service delivery and supporting a growing customer base.
You’ll play a key role in maintaining and evolving network infrastructure, while acting as an escalation point for complex issues and driving operational excellence across the team.
What you’ll do:
- Lead, mentor, and develop a customer-focused network support team
- Act as an escalation point for complex network and service desk issues
- Troubleshoot and resolve advanced networking problems across infrastructure
- Oversee network commissioning, maintenance, upgrades, and change management
- Develop and maintain technical documentation, processes, and knowledge base
You’ll work closely with internal technical teams, customers, and third-party suppliers to ensure reliable, secure, and high-performing network services.
What we’re looking for:
- Proven experience leading a technical service desk or network team
- Strong hands-on networking expertise (routing, switching, wireless)
- Solid understanding of TCP/IP, OSI model, MPLS/VPLS environments
- Experience with Juniper routers and service provider networks
- Background in troubleshooting complex issues within ISP/MSP environments
The ideal candidate will bring strong leadership, a proactive mindset, and a passion for continuous improvement, thriving in a fast-paced, customer-driven environment.
Why join?
- Up to £50,000 salary with a 20% bonus
- Hybrid working in London
- Strong benefits package including healthcare and financial incentives
- Collaborative, high-performing technical culture
Apply now to lead a talented network team and drive service excellence.
IT Service Desk Team Leader employer: IMT Resourcing Solutions
Join a leading organisation in network infrastructure and managed services, where you will thrive in a collaborative and high-performing technical culture. With a competitive salary of up to £50,000 plus a 20% bonus, alongside a strong benefits package including private healthcare and a share plan, this role offers not just a job but a pathway for professional growth and development. Embrace the opportunity to lead a talented team in London while enjoying the flexibility of hybrid working.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Team Leader
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in a role you’re aiming for. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with networking, make sure to highlight that in conversations. Bring examples of how you’ve tackled complex issues or led a team to success. It’s all about demonstrating your expertise and leadership potential.
✨Tip Number 3
Don’t be shy about following up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace IT Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise in networking to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Service Desk Team Leader role. Share specific examples of how you've led teams and tackled complex networking issues.
Showcase Your Technical Skills:Don’t shy away from detailing your hands-on experience with networking technologies like routing, switching, and wireless. We want to see your technical prowess shine through!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially around TCP/IP, OSI model, and the specific technologies mentioned in the job description. Be ready to discuss your hands-on experience with routing, switching, and any relevant tools you've used.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in the past. Think about times when you mentored someone or resolved conflicts. Highlight your ability to develop a customer-focused team and drive operational excellence.
✨Be Ready for Problem-Solving Scenarios
Expect to face some complex networking problems during the interview. Practice articulating your thought process for troubleshooting issues, especially in ISP/MSP environments. This will show your analytical skills and technical expertise.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how your proactive mindset and passion for continuous improvement align with their goals. This will demonstrate that you're not just a fit for the role, but also for the team.
