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- Tasks: Provide on-site IT support and maintain client infrastructure across multiple sites.
- Company: Leading organisation in the IT services sector with a focus on innovation.
- Benefits: Company vehicle, paid travel, pension, and training development opportunities.
- Other info: Dynamic role with opportunities for professional growth and travel.
- Why this job: Hands-on experience with diverse technologies while ensuring high customer satisfaction.
- Qualifications: Experience in field-based IT support and strong knowledge of Windows OS and networking.
The predicted salary is between 42000 - 45000 £ per year.
Location: Gloucester
Salary: £42,000–£45,000 + benefits
Benefits: Company vehicle, paid travel, pension, training development
Our client, a leading organisation in the IT services sector, is hiring an IT Field Engineer to support and maintain client infrastructure across multiple sites. This role offers the opportunity to work hands-on with a variety of technologies while delivering high-quality support in a customer-facing environment.
What you’ll do:
- Provide on-site IT support across client locations
- Install, configure, and maintain hardware and software systems
- Troubleshoot network, server, and end-user issues
- Manage and resolve incidents within agreed SLAs
- Support project-based work including rollouts and upgrades
You’ll work closely with internal service desk teams and client stakeholders to ensure seamless delivery of IT services and a high level of customer satisfaction.
What we’re looking for:
- Proven experience in a field-based IT support role
- Strong knowledge of Windows OS, hardware, and networking fundamentals
- Experience with Active Directory and Office 365
- Full UK driving licence and willingness to travel
- Excellent communication skills
IT Field Engineer employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Field Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or offer your skills to local businesses. This not only boosts your experience but also shows potential employers that you're proactive and passionate about IT support.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support. Think about scenarios where you've solved problems or improved processes. We want you to shine when discussing your experience with Windows OS, hardware, and networking fundamentals!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field-based IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows OS, hardware, and networking fundamentals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Field Engineer role. Share specific examples of how you've provided excellent customer support and resolved technical issues in the past.
Show Off Your Communication Skills: Since this role involves working closely with clients and internal teams, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight instances where you’ve effectively communicated complex IT concepts to non-technical stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, hardware, and networking fundamentals. Be ready to discuss specific technologies you've worked with and how you've tackled issues in the past. This will show that you're not just familiar with the basics but can also handle real-world challenges.
✨Showcase Your Customer Service Skills
As an IT Field Engineer, you'll be in a customer-facing role, so it's crucial to demonstrate your communication skills. Prepare examples of how you've successfully resolved client issues or improved customer satisfaction in previous roles. This will highlight your ability to maintain strong relationships with clients.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to troubleshooting and incident management. Think about how you would approach common problems, manage SLAs, and work with internal teams. Practising these scenarios can help you articulate your thought process during the interview.
✨Plan Your Travel Logistics
Since this role involves travelling to various client sites, make sure you have a plan for how you'll manage your travel. Discuss your driving experience and any relevant logistics you’ve handled in the past. This shows that you're organised and ready to hit the ground running.