Infrastructure Support Engineer in Gloucester

Role: Infrastructure Support Engineer Location: Gloucestershire (Hybrid – weekly office visits + client travel) Salary: Up to £40,000 + Bonus Benefits: Hybrid working, bonus scheme, pension, enhanced leave + perks Our client, a leading organisation in the education IT services sector, is hiring an Infrastructure Support Engineer to deliver high-quality technical support and infrastructure expertise across a growing client base. This role offers the opportunity to take ownership of helpdesk delivery while working on a wide range of modern infrastructure technologies, supporting both day-to-day operations and strategic projects. What you’ll do Provide 2nd/3rd line remote support to client IT teams Deliver onsite and remote project engineering across infrastructure environments Support and manage firewalls, networks, servers, and cloud platforms Conduct technical assessments and contribute to infrastructure roadmaps Act as an escalation point for complex technical issues You’ll work closely with internal teams, client stakeholders, and IT managers to ensure a consistently high standard of service and delivery. What we’re looking for Strong 2nd/3rd line experience across networking, firewalls, and Windows Server Solid understanding of DNS, DHCP, routing, and subnetting Experience with Microsoft 365, Intune, and Entra ID Background working within an ITIL-aligned Service Desk environment Proven ability to deliver onsite and client-facing engineering support The ideal candidate will bring strong communication skills, a consultative mindset, and a proactive approach, and will thrive in a client-focused, fast-paced environment. Why join? Join a fast-growing, specialist IT organisation Exposure to varied and modern technologies across multiple environments Hybrid working with flexibility and autonomy Clear progression and continuous development opportunities Apply now to play a key role in delivering exceptional IT services