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- Tasks: Lead complex IT issues and mentor junior engineers while shaping technical strategy.
- Company: Leading IT support and managed services provider with a focus on growth.
- Benefits: Competitive salary, ongoing training, and clear career progression.
- Why this job: Make a real impact in a senior role that influences technology and service excellence.
- Qualifications: Experience in 3rd line IT support and strong technical expertise in Microsoft technologies.
- Other info: Join a dynamic team and contribute to long-term business strategies.
Ready to make your application? Please do read through the description at least once before clicking on Apply.
Location: Hereford, Herefordshire (on-site)
Salary: £40,000 – £50,000 per annum + benefits
Benefits: Competitive salary, ongoing training & certifications, senior influence, long-term progression
Our client, a leading IT support and managed services provider, is recruiting a 3rd Line Technical Lead to take on a senior position within the organisation. This role will play a key part in the company’s continued growth and expansion, with heavy involvement in the long-term technical and service strategy.
The organisation delivers managed IT support, Microsoft cloud solutions, cybersecurity, networking and infrastructure services to a diverse client base. This position combines hands-on 3rd line technical expertise with leadership and strategic input, making it ideal for someone looking to influence both day-to-day delivery and future direction.
What you’ll do:
- Act as the senior technical escalation point for complex 3rd line issues
- Lead the design, implementation and ongoing support of client IT environments
- Own high-impact incidents and long-term problem management activities
- Provide technical leadership, mentoring and guidance to 1st and 2nd line engineers
- Drive best practice across Microsoft 365, Azure, Windows Server, networking and security
- Play a key role in technical decision-making, tooling and service development
- Contribute to documentation, standards and continual service improvement
You’ll work closely with senior stakeholders, engineers and management to ensure technology decisions align with client requirements and the company’s long-term vision.
What we’re looking for:
- Proven experience in a senior or 3rd line IT support role
- Strong technical expertise across Microsoft 365, Azure and Windows Server
- Solid networking knowledge (firewalls, switching, routing, Wi-Fi)
- Experience with security tooling, backup solutions and endpoint management
- Ability to lead technically, influence direction and take ownership
The ideal candidate will bring deep technical capability, a strategic mindset and the confidence to operate as a senior technical authority within a growing business.
Why join?
- Senior, influential role within a growing managed services provider
- Direct involvement in long-term technical and business strategy
- Opportunity to shape standards, mentor engineers and improve services
- Clear progression as the organisation continues to expand
Apply now to step into a senior technical leadership role where your expertise will directly influence growth, strategy and service excellence.
3rd Line Technical Lead in Hereford employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Technical Lead in Hereford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and engage with online communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical expertise and leadership capabilities to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to 3rd line support. Practice explaining complex issues in simple terms, as this will show your ability to lead and mentor others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line Technical Lead in Hereford
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really absorb the job description. It’s packed with clues about what we’re looking for, and tailoring your application to match those points can make a huge difference.
Show Off Your Technical Skills: We want to see your technical expertise shine through! Make sure to highlight your experience with Microsoft 365, Azure, and Windows Server. Use specific examples to demonstrate how you've tackled complex issues in the past.
Emphasise Leadership Experience: As a 3rd Line Technical Lead, you'll be guiding others. Don’t forget to mention any leadership roles or mentoring experiences you've had. We love seeing candidates who can inspire and lead a team!
Apply Through Our Website: When you're ready to submit your application, make sure to do it through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and Windows Server. Be ready to discuss specific scenarios where you've tackled complex issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Leadership Skills
Since this role involves mentoring and guiding other engineers, prepare examples of how you've led teams or influenced decisions in previous positions. Highlight any experiences where you've driven best practices or contributed to service improvements.
✨Understand the Company’s Vision
Research the company’s long-term goals and how they align with your own career aspirations. Being able to articulate how you can contribute to their growth and strategy will demonstrate your commitment and strategic mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high-impact incidents and long-term problem management. Think through past experiences where you’ve successfully navigated similar challenges and be ready to share those stories.
