At a Glance
- Tasks: Solve complex technical challenges and mentor junior engineers in a dynamic environment.
- Company: Established IT services provider supporting SMEs across the UK.
- Benefits: Hybrid working, competitive salary, ongoing training, and clear career progression.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Join a growing team and develop into a leadership role while tackling exciting tech projects.
- Qualifications: Experience in 3rd Line support with strong knowledge of Microsoft technologies.
Location: Cheltenham (Hybrid Working)
Salary: £38,000 - £42,000
Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and clear career progression
Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to appoint an experienced Senior Technical Support Engineer to join their growing technical team.
This is an excellent opportunity for an experienced 3rd Line Engineer who enjoys solving complex technical challenges and wants to take the next step in their career. You'll act as the senior escalation point for the Service Desk, working on high-level infrastructure issues while mentoring junior engineers and playing a key role in the continued development of the support function.
For the right individual, this role offers a genuine pathway into Team Leadership and, ultimately, Service Desk Management as the business continues to grow.
What you'll do:
- Act as the senior technical escalation point for complex 3rd Line support tickets.
- Troubleshoot and resolve advanced issues across Microsoft server, desktop and cloud environments.
- Support and maintain Microsoft 365, Azure, Active Directory, networking and virtualisation technologies.
- Diagnose and resolve complex networking, firewall and connectivity issues.
- Lead technical investigations, root cause analysis and problem resolution.
- Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing.
- Assist with infrastructure upgrades, migrations and customer projects.
- Maintain high-quality technical documentation and contribute to the internal knowledge base.
- Ensure support tickets are managed effectively, meeting service level agreements and delivering an exceptional customer experience.
- Identify opportunities for service improvement, automation and operational efficiency.
You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base.
What we're looking for:
- Proven experience in a Senior Technical Support Engineer, 3rd Line Engineer or Senior Service Desk role.
- Strong experience supporting Microsoft Windows Server and Desktop environments.
- Excellent knowledge of Microsoft 365, Azure, Active Directory and Group Policy.
- Strong networking knowledge including DNS, DHCP, VPNs, switching and routing.
- Experience supporting firewalls and implementing cybersecurity best practices.
- Knowledge of Hyper-V and/or VMware virtualisation.
- Experience working within a Managed Service Provider (MSP) environment would be highly advantageous.
- Excellent troubleshooting skills with the ability to resolve complex technical issues independently.
- Strong communication skills with the confidence to mentor junior engineers and build trusted relationships with customers.
The ideal candidate is a proactive technical professional who enjoys solving challenging problems, sharing knowledge and taking ownership of critical customer issues. You'll be looking for more than just another support role; you'll be seeking an opportunity to develop into a leadership position within a growing business.
Why join?
- £38,000 - £42,000 salary.
- Hybrid working with a healthy work-life balance.
- A genuine career progression path into Team Leadership and future Service Desk Management.
- Work with a broad range of modern Microsoft Cloud and infrastructure technologies.
- Exposure to varied technical projects alongside complex 3rd Line support.
- Ongoing technical training and professional development.
- Supportive, collaborative team culture where your ideas are valued.
- Company pension, regular social events and on-site parking.
Apply now to take the next step in your IT career and become a key technical leader within a growing and ambitious Managed Service Provider.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer in Hayden
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Support Engineer in Hayden
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
