At a Glance
- Tasks: Provide 1st and 2nd Line support for Fortinet technologies and manage incidents.
- Company: Leading tech services organisation with a focus on innovation.
- Benefits: Competitive daily rate, remote work, and hands-on experience.
- Other info: Opportunity to work on exciting infrastructure projects and grow your career.
- Why this job: Join a dynamic team and enhance your skills in network security.
- Qualifications: Fortinet NSE 4 certification and strong troubleshooting skills required.
The predicted salary is between 62500 - 75000 £ per year.
Contract Length: 3 Months Initial Contract
Location: Remote
IR35 Status: Outside IR35
Rate: £250–£300 per day (Outside IR35)
Overview
Our client, a leading technology services organisation, is seeking an experienced Service Desk Engineer with strong Fortinet expertise to support their growing customer environment. This role will focus on providing 1st and 2nd Line support across Fortinet technologies, managing incidents, service requests and changes, whilst also contributing to a number of ongoing infrastructure and network projects. The successful candidate will have hands-on experience supporting Fortinet solutions in a managed services or enterprise environment and hold a current Fortinet NSE 4 certification.
Key Responsibilities
- Provide 1st and 2nd Line support for customer environments.
- Troubleshoot and resolve incidents relating to Fortinet security and networking solutions.
- Manage service requests, incidents and escalations in line with agreed SLAs.
- Monitor network and security infrastructure and proactively identify issues.
- Perform root cause analysis and implement preventative measures where appropriate.
- Maintain accurate documentation and update knowledge base articles.
Fortinet Administration
- Support and administer FortiGate firewalls.
- Manage firewall policies, VPNs, routing and security configurations.
- Assist with FortiAnalyzer and FortiManager administration.
- Support secure connectivity solutions including IPSec and SSL VPN technologies.
- Assist with firmware upgrades and security patching activities.
Project Work
- Support network and security infrastructure projects.
- Assist with firewall migrations and deployments.
- Participate in network refresh and upgrade activities.
- Contribute to customer onboarding and implementation projects.
- Produce technical documentation and handover materials.
Essential Skills & Experience
- Current Fortinet NSE 4 certification.
- Strong experience supporting FortiGate firewalls.
- Proven 1st and 2nd Line Service Desk experience.
- Good understanding of TCP/IP networking principles.
- Experience supporting: VPN technologies (IPSec and SSL VPN), VLANs, Routing and switching, Network security concepts.
- Experience working within an ITIL-based support environment.
- Strong troubleshooting and diagnostic skills.
- Excellent customer-facing communication skills.
Service Desk Engineer in Gloucester employer: IMT Resourcing Solutions
As a leading technology services organisation, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our remote working environment offers flexibility, allowing you to balance your professional and personal life while engaging in meaningful projects that enhance your skills in Fortinet technologies. Join us to be part of a collaborative team where your contributions are valued, and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Gloucester
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work with Fortinet solutions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get ready for interviews by brushing up on your Fortinet knowledge and troubleshooting skills. Practice common interview questions related to 1st and 2nd Line support, and don’t forget to showcase your hands-on experience with FortiGate firewalls.
✨Tip Number 3
When you land an interview, be sure to ask insightful questions about the company’s use of Fortinet technologies. This shows your genuine interest and helps you stand out as a candidate who’s not just looking for any job, but the right fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for skilled Service Desk Engineers like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Service Desk Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Fortinet technologies and aligns with the job description. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Engineer role. Share specific examples of your past experiences with 1st and 2nd Line support and how you've tackled challenges in similar environments.
Show Off Your Certifications:Don’t forget to mention your Fortinet NSE 4 certification prominently in your application. This is a key requirement for us, and we want to see that you’ve got the credentials to back up your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Fortinet Stuff
Make sure you brush up on your Fortinet knowledge before the interview. Be ready to discuss your hands-on experience with FortiGate firewalls and any specific incidents you've resolved. They’ll want to see that you can troubleshoot effectively and understand the ins and outs of Fortinet technologies.
✨Showcase Your Service Desk Experience
Prepare examples from your previous roles where you provided 1st and 2nd Line support. Highlight how you managed service requests and escalations, and be ready to talk about your experience in an ITIL-based environment. This will demonstrate your ability to work within their framework.
✨Communicate Clearly
Since this role involves customer-facing communication, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to a non-technical person. Clear communication is key, so make sure you convey your thoughts confidently and concisely.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a hypothetical incident. Think through common issues related to Fortinet solutions and how you would approach resolving them. This will show your problem-solving skills and your proactive mindset.
