At a Glance
- Tasks: Manage and grow existing customer accounts while building strong relationships.
- Company: Leading IT Managed Services Provider with a focus on customer success.
- Benefits: Up to £60,000 salary, uncapped commission, hybrid working, and career progression.
- Other info: Collaborative environment with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer relationships and business growth.
- Qualifications: Proven experience in account management within IT services and strong relationship-building skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: South West & London (1 day per week in Gloucester + client visits)
Salary: Up to £60,000 + Uncapped Commission
Benefits: Hybrid working, established customer base, career progression, competitive benefits package
Our client, a leading IT Managed Services Provider, is looking to appoint an experienced Senior Account Manager to join their growing commercial team.
This is an opportunity to take ownership of an established portfolio of customers, building long-term relationships while identifying opportunities to grow revenue through additional managed services, solutions and strategic IT initiatives. Rather than focusing on new business, you'll work closely with existing clients, becoming a trusted advisor who understands their business and helps them maximise the value of their technology investment.
What you'll do:
- Manage and develop a portfolio of existing customers across the South West and London.
- Build strong, long-term relationships with key stakeholders and decision-makers.
- Identify opportunities to grow accounts through cross-selling and upselling managed services and IT solutions.
- Develop account plans that support customer objectives and revenue growth.
- Lead commercial discussions, proposals and contract renewals.
- Work closely with technical and delivery teams to ensure excellent customer outcomes.
- Forecast pipeline activity and manage opportunities through the sales cycle.
- Represent the business at customer meetings and occasional industry events.
You'll collaborate with technical consultants, pre-sales specialists, service delivery teams and leadership to ensure customers receive an outstanding experience while uncovering new opportunities to add value.
What we're looking for:
- Proven experience as an Account Manager, Senior Account Manager or Client Manager within an IT Managed Services Provider (MSP).
- A strong track record of growing existing customer accounts through upselling and cross-selling.
- Experience selling managed services, cloud solutions, cybersecurity, infrastructure or wider IT services.
- Excellent relationship-building and stakeholder management skills.
- Commercially driven with strong negotiation and account planning abilities.
- Comfortable managing multiple customer relationships across a varied territory.
- Full UK driving licence and willingness to travel across the South West and London.
The ideal candidate will be consultative, commercially minded and passionate about building lasting customer relationships. You'll enjoy working in a collaborative environment where customer success drives business growth.
Why join?
- Manage an established customer portfolio with genuine opportunities for growth.
- Uncapped commission with realistic earning potential.
- Hybrid working with just one day per week in the Gloucester office.
- Join a successful and growing IT Managed Services business with excellent career development opportunities.
- Work with a supportive technical and leadership team focused on customer success.
Senior Account Manager in Gloucester employer: IMT Resourcing Solutions
IMT Resourcing Solutions is an excellent employer that prioritises employee growth and development, offering opportunities to enhance your tech skills in a supportive and collaborative environment. With a focus on service excellence and a hybrid/remote work model, you will enjoy a flexible work-life balance while being part of a dynamic team dedicated to delivering top-notch IT support in Hereford.
