At a Glance
- Tasks: Manage and grow existing customer accounts while building strong relationships.
- Company: Leading IT Managed Services Provider with a focus on customer success.
- Benefits: Hybrid working, competitive salary, uncapped commission, and career progression.
- Other info: Collaborative environment with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer relationships and business growth.
- Qualifications: Proven experience in account management within IT services and strong relationship-building skills.
The predicted salary is between 40000 - 45000 £ per year.
Senior Account Manager – IT Managed Services
Benefits: Hybrid working, established customer base, career progression, competitive benefits package
Our client, a leading IT Managed Services Provider, is looking to appoint an experienced Senior Account Manager to join their growing commercial team.
This is an opportunity to take ownership of an established portfolio of customers, building long-term relationships while identifying opportunities to grow revenue through additional managed services, solutions and strategic IT initiatives.
Rather than focusing on new business, you’ll work closely with existing clients, becoming a trusted advisor who understands their business and helps them maximise the value of their technology investment.
- What you’ll do
- Manage and develop a portfolio of existing customers across the UK.
- Build strong, long-term relationships with key stakeholders and decision-makers.
- Identify opportunities to grow accounts through cross-selling and upselling managed services and IT solutions.
- Develop account plans that support customer objectives and revenue growth.
- Lead commercial discussions, proposals and contract renewals.
- Work closely with technical and delivery teams to ensure excellent customer outcomes.
- Forecast pipeline activity and manage opportunities through the sales cycle.
- Represent the business at customer meetings and occasional industry events.
You’ll collaborate with technical consultants, pre-sales specialists, service delivery teams and leadership to ensure customers receive an outstanding experience while uncovering new opportunities to add value.
- What we’re looking for
- Proven experience as an Account Manager, Senior Account Manager or Client Manager within an IT Managed Services Provider (MSP).
- A strong track record of growing existing customer accounts through upselling and cross-selling.
- Experience selling managed services, cloud solutions, cybersecurity, infrastructure or wider IT services.
- Excellent relationship-building and stakeholder management skills.
- Commercially driven with strong negotiation and account planning abilities.
- Comfortable managing multiple customer relationships across a varied territory.
- Full UK driving licence and willingness to travel across the UK where needed.
The ideal candidate will be consultative, commercially minded and passionate about building lasting customer relationships.
You’ll enjoy working in a collaborative environment where customer success drives business growth.
- Manage an established customer portfolio with genuine opportunities for growth.
- Uncapped commission with realistic earning potential.
- Hybrid working with just one day per week in the Gloucester office.
- Join a successful and growing IT Managed Services business with excellent career development opportunities.
- Work with a supportive technical and leadership team focused on customer success.
- #J-18808-Ljbffr
Key Account Manager in Gloucester employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Gloucester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Key Account Manager in Gloucester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
