At a Glance
- Tasks: Provide 1st and 2nd Line support, troubleshoot complex IT issues, and work on exciting projects.
- Company: Established IT services provider with a collaborative and innovative culture.
- Benefits: Salary up to £32,000, professional development, and exposure to cutting-edge technologies.
- Other info: Dynamic environment with opportunities for career growth and hands-on project involvement.
- Why this job: Broaden your skills in IT support, networking, and cloud technologies while making a real impact.
- Qualifications: Experience in 1st/2nd Line support and knowledge of Microsoft 365 and networking fundamentals.
Location: Gloucester
Salary: Up to £32,000 per annum
Position: Permanent, Full-time
Our client, an established IT services and managed technology provider, is looking for an IT Support Engineer to join their growing technical team in Gloucester.
This is a great opportunity for a capable 1st/2nd Line Engineer who wants to broaden their technical experience and take on more responsibility across Microsoft 365, networking, cloud technologies and infrastructure. Rather than being limited to service desk support, you'll have the opportunity to troubleshoot more complex issues, contribute to technical projects and occasionally visit customer sites to complete installations and resolve problems.
What you'll do:
- Provide 1st and 2nd Line technical support across a varied customer base
- Troubleshoot Microsoft 365, Windows and general infrastructure issues
- Support Microsoft 365 administration, migrations and deployments
- Work with Microsoft Intune and modern workplace technologies
- Diagnose networking issues across IP addressing, routers, switches, Wi-Fi and connectivity
- Assist with firewall configuration and troubleshooting
- Support hardware, telecoms and VoIP environments
- Take ownership of technical issues through to resolution
- Complete installations, fixes and project work at customer sites when required
- Contribute to larger technical projects, including Microsoft 365 migrations and infrastructure changes
You'll work closely with other engineers in an office-based technical team, sharing knowledge and helping deliver reliable support and project work for customers.
What we're looking for:
We're looking for someone who already has a good grounding in IT support and is ready to develop towards a stronger 2nd Line skill set.
Ideally, you'll have:
- Previous experience in a 1st/2nd Line or 2nd Line IT support position
- Good knowledge of Microsoft 365 administration and support
- An understanding of Microsoft Intune and modern workplace technologies
- Good networking fundamentals, including TCP/IP, DNS, DHCP and routers
- Experience troubleshooting network and connectivity issues
- An understanding of firewall configuration and troubleshooting
- Strong general Windows and hardware troubleshooting skills
- The confidence to investigate unfamiliar technical problems
- The ability to manage technical tasks and projects through to completion
- Previous experience working for an MSP or IT services provider would be particularly valuable, although candidates coming from a strong internal IT support environment will also be considered.
Microsoft or networking certifications would be beneficial but aren't essential.
The opportunity:
Our client has been delivering IT and technology services for more than 20 years and supports businesses across a broad range of technologies.
The environment goes beyond traditional desktop support, with exposure to areas including:
- Microsoft 365 and Intune
- Cloud technologies
- Networking and Wi-Fi
- Firewalls and connectivity
- VoIP and telecoms
- Cyber security
- PCs, laptops and wider IT hardware
- Customer installations and infrastructure projects
It's an environment that will suit an engineer who enjoys learning, problem-solving and taking ownership, rather than simply escalating anything outside the standard support process.
Why join?
- Salary up to £32,000, depending on experience
- Broaden your experience across support, networking, cloud and infrastructure
- Gain greater exposure to Microsoft 365 and modern workplace technologies
- Work on customer projects rather than being limited to service desk tickets
- Develop towards a stronger 2nd Line / Senior Support Engineer position
- Join an established technical business with a varied customer base
- Work alongside other engineers in a collaborative, office-based environment
If you're an IT Support Engineer looking to build your technical skills, take ownership of more challenging issues and gain exposure to project work, we'd be keen to hear from you.
Apply now to find out more about the role and the team.
IT Support Engineer in Gloucester employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Gloucester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Gloucester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
