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For Companies Role: IT Service Desk Technician
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Location: Gloucester – Hybrid working
Salary: £32,000–£36,000
Benefits: Pension, leave allowance, training & development, secure environment
Our client, a large, complex organisation with a strong focus on technology-enabled services, is hiring an IT Service Desk Technician to support users across a varied and business-critical IT estate. This role offers the opportunity to work in a highly structured, professional IT environment, supporting a wide user base and gaining exposure to a broad range of technologies, processes, and support scenarios.
What you’ll do
Manage incidents, service requests, and enquiries within agreed SLAs
Provide first and second-line technical support following defined procedures
Diagnose and resolve hardware and software issues, escalating where required
Install, remove, test, and support IT hardware and applications
Maintain accurate records and documentation in line with ITIL processes
Support change activity, investigations, and problem resolution work
You’ll work closely with service desk colleagues, technical teams, and end users to deliver a reliable, customer-focused support service. xiskglj
What we’re looking for
Experience in an IT service desk or technical support role
Strong knowledge of desktop hardware, software, and user environments
Experience working to SLAs and structured support processes
A methodical approach to troubleshooting and documentation
Confident communication skills with technical and non-technical users
The ideal candidate will be organised, customer-focused, and comfortable working in a process-driven environment where service quality and consistency are key.
Why join?
Hybrid working with a Gloucester base
Salary of £32,000–£36,000
Exposure to a broad, enterprise-scale IT environment
Clear procedures, stability, and ongoing development opportunities
Apply now to play a key role in delivering dependable IT support within a well-established technology team
Contact Detail:
IMT Resourcing Solutions Recruiting Team
