Job Specification – Service Desk Engineer (Fortinet) Job Title: Service Desk Engineer (Fortinet) Contract Length: 3 Months Initial Contract Location: Remote Our client, a leading technology services organisation, is seeking an experienced Service Desk Engineer with strong Fortinet expertise to support their growing customer environment. This role will focus on providing 1st and 2nd Line support across Fortinet technologies, managing incidents, service requests and changes, whilst also contributing to a number of ongoing infrastructure and network projects. Service Desk Support Provide 1st and 2nd Line support for customer environments. Troubleshoot and resolve incidents relating to Fortinet security and networking solutions. Monitor network and security infrastructure and proactively identify issues. Perform root cause analysis and implement preventative measures where appropriate. Manage firewall policies, VPNs, routing and security configurations. Project Work Support network and security infrastructure projects. Assist with firewall migrations and deployments. Participate in network refresh and upgrade activities. Contribute to customer onboarding and implementation projects. Proven 1st and 2nd Line Service Desk experience. Good understanding of TCP/IP networking principles. Network security concepts Experience working within an ITIL-based support environment.
