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1st Line Support Engineer – 6 Month Contract
Location: 2 days onsite (rest remote) – Gloucester
Rate: Up to £140 per day (Inside)
Start Date: ASAP
A client of ours is looking for a 1st Line Engineer to support users across a busy environment. You’ll be the first point of contact for IT issues, resolving tickets, supporting Windows kit, and keeping things moving.
You’ll need to be confident working independently, but know when to escalate. It’s a good fit for someone who’s worked in a fast-paced IT team or MSP.
What you’ll be doing:
- Logging and resolving tickets (hardware, software, access issues)
- Supporting users on Windows 10/11 and Microsoft 365
- Troubleshooting laptops, printers, phones and basic network issues
- Handling password resets, account unlocks and permissions
- Escalating more complex issues to 2nd Line
What they’re looking for:
- Solid 1st Line experience
- Good working knowledge of Microsoft 365
- Confident communicator, comfortable under pressure
- Bonus if you’ve worked with Active Directory or in an MSP setting
You must be based within a commutable distance of Gloucester to be considered for this role.
End User Support Engineer employer: IMT Resourcing Solutions
Join a dynamic team as an End User Support Engineer in Gloucester, where you'll thrive in a supportive work culture that values collaboration and innovation. With flexible working arrangements and opportunities for professional growth, this role offers a chance to make a meaningful impact while enjoying the benefits of a fast-paced IT environment. Our commitment to employee development ensures you will have the resources and support needed to advance your career.
Contact Detail:
IMT Resourcing Solutions Recruiting Team
