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- Tasks: Provide 2nd line desktop support and resolve hardware/software issues.
- Company: Leading organisation with a focus on IT services.
- Benefits: Competitive daily rate, mileage covered, and hands-on experience.
- Why this job: Join a dynamic team and make a real impact on IT operations.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
- Other info: Opportunity for growth in a supportive on-site environment.
The predicted salary is between 50000 - 75000 £ per year.
Location: Portsmouth (on-site) with travel to Cheltenham
Rate: Up to £250 per day + mileage
Contract: 3 months | Inside IR35
Our client, a leading organisation, is seeking a Desktop Engineer to provide 2nd line on-site support across their Portsmouth site, with occasional travel to Cheltenham. This contract focuses on break/fix support, ensuring end users receive a responsive and high-quality service.
This role offers the opportunity to work in a hands-on environment, supporting critical IT services and maintaining operational continuity across multiple sites.
What you’ll do
- Provide 2nd line on-site desktop support for incidents and requests
- Diagnose and resolve hardware and software break/fix issues
- Support Windows OS, laptops, desktops, printers, and peripherals
- Manage device builds, deployments, and replacements
- Escalate complex issues to 3rd line where required
You’ll work closely with local IT teams and end users to ensure timely resolution and minimal disruption to business operations.
What we’re looking for
- Proven experience in a Desktop Engineer or 2nd Line Support role
- Strong Windows desktop troubleshooting skills
- Hands-on experience with hardware break/fix
- Excellent customer-facing and communication skills
- Full UK driving licence and willingness to travel between sites
The ideal candidate will be proactive, reliable, and comfortable working independently in an on-site support environment.
Desktop Engineer employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific break/fix scenarios you've handled before. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've provided excellent support to end users. Remember, it's all about keeping them happy while solving their tech issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and desktop troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience with hardware break/fix!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Desktop Engineer role. Mention your customer-facing skills and how you’ve successfully resolved issues in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves working closely with local IT teams and end users, make sure your application reflects your excellent communication skills. We want to know how you’ve effectively communicated technical information to non-technical folks before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your Windows OS troubleshooting skills and hardware break/fix knowledge. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, prepare examples that highlight your excellent communication and customer-facing skills. Think about times when you turned a frustrated user into a satisfied one!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a complex issue that needs escalation. Practise articulating your thought process clearly, as this will demonstrate your ability to work under pressure and collaborate with local IT teams.
✨Plan Your Travel Logistics
Since the job requires travel between Portsmouth and Cheltenham, be prepared to discuss your availability and how you plan to manage your time effectively. Showing that you have a solid plan will reflect your reliability and proactive nature.
