At a Glance
- Tasks: Provide top-notch technical support and troubleshoot tech issues for diverse clients.
- Company: Established IT services provider with a supportive team culture.
- Benefits: Up to £35,000 salary, hybrid working, pension, and ongoing training.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Join a growing team and make a real impact in the tech world.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 35000 - 35000 £ per year.
Location: Cheltenham (Hybrid Working)
Salary: Up to £35,000
Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and development
Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to hire a Technical Support Engineer to join their growing team. This is an excellent opportunity to join a business that prides itself on delivering proactive IT support, cybersecurity solutions and cloud services to a diverse client base. You'll play a key role in resolving technical issues, supporting end users and helping businesses get the most from their technology investments.
What you'll do:
- Provide first and second-line technical support to customers via helpdesk, telephone and remote support tools
- Troubleshoot and resolve hardware, software and operating system issues
- Install, configure and maintain desktop, laptop and peripheral equipment
- Assist with network administration, connectivity troubleshooting and firewall support
- Monitor, manage and update support tickets to ensure excellent customer service
- Maintain accurate technical documentation and knowledge base articles
- Support Microsoft-based environments and business-critical applications
- Work closely with colleagues to deliver proactive IT solutions and minimise downtime
- Contribute to ongoing service improvements and technology projects
You'll collaborate with technical specialists, customers and wider business stakeholders to ensure reliable, secure and efficient IT services are delivered at all times.
What we're looking for:
- Previous experience in a Technical Support Engineer, IT Support Engineer or Service Desk role
- Strong knowledge of Windows operating systems and desktop support
- Experience troubleshooting hardware, software and networking issues
- Understanding of Microsoft technologies and business applications
- Knowledge of firewalls, cybersecurity principles and network security best practices would be advantageous
- Experience working within a helpdesk or managed service environment
- Excellent communication and customer service skills
- Strong problem-solving abilities and a proactive approach to support
- Full UK driving licence would be beneficial
The ideal candidate will enjoy working in a collaborative environment, have a genuine passion for technology and take pride in delivering outstanding customer service.
Why join?
- Salary up to £35,000
- Hybrid working arrangement
- Join a growing and established IT services business with over 25 years of industry experience
- Exposure to a broad range of technologies, clients and projects
- Supportive team culture with opportunities for professional development
- Company pension, events and on-site parking
Apply now to build your IT career with a business committed to delivering exceptional technology solutions and customer service.
Technical Support Engineer in Cheltenham employer: IMT Resourcing Solutions
Join a well-established IT services provider in Cheltenham, where you'll enjoy a hybrid working model and a supportive team culture that fosters professional growth. With over 25 years of industry experience, the company offers competitive salaries, ongoing training, and a range of benefits including a company pension and exciting company events, making it an excellent employer for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common technical support scenarios. We want you to feel confident and ready to showcase your problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Technical Support Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in technical support roles. We want to see how you've tackled hardware and software issues, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about technology and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've resolved tricky tech issues in the past. We’re all about proactive solutions, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and common troubleshooting techniques. Be ready to discuss specific hardware and software issues you've resolved in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your communication skills and how you've provided excellent support in previous roles. Think about times when you turned a frustrated customer into a satisfied one!
✨Familiarise Yourself with the Company
Research the company’s services and their approach to IT support. Understanding their client base and the technologies they use will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or customer scenarios. Practise articulating your thought process clearly, as this will showcase your problem-solving abilities and proactive approach to support.
