At a Glance
- Tasks: Provide first-class IT support and resolve technical issues for a diverse user base.
- Company: Join a respected public sector organisation delivering essential services.
- Benefits: Competitive daily rate, immediate start, and collaborative team environment.
- Other info: Dynamic role with opportunities for professional growth and service improvement.
- Why this job: Make a real impact by supporting critical public services in a modern tech setting.
- Qualifications: Experience in IT support, knowledge of Windows 10/11 and Microsoft 365 required.
Location: Gloucester (Office-Based)
Contract: 3–9 Months
Rate: £160–£180 per day (Inside IR35)
Hours: Full-Time, Monday to Friday
About the Company
Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements.
They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base.
The Opportunity
This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational.
Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction.
What You'll Do:
- Provide 1st line IT support via phone, email and remote support tools
- Log, prioritise and resolve incidents and service requests
- Support Windows 10/11, Microsoft 365 and Active Directory environments
- Troubleshoot hardware, software and network connectivity issues
- Manage user accounts, password resets and access requests
- Escalate more complex issues to 2nd and 3rd line support teams
- Maintain accurate ticket updates and technical documentation
- Deliver excellent customer service while meeting agreed service levels
What We're Looking For:
- Previous experience in a Service Desk or IT Support role
- Good knowledge of Windows 10/11 and Microsoft 365
- Experience administering Active Directory user accounts
- Understanding of networking fundamentals including DNS, DHCP and TCP/IP
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to work effectively in a fast-paced support environment
Why Join?
- £160–£180 per day (Inside IR35)
- Initial 3–9 month contract with immediate start
- Opportunity to support a large and respected public sector organisation
- Varied workload within a modern Microsoft environment
- Collaborative and supportive IT team
- Contribute to projects that help deliver essential public services
Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation.
Service Desk Engineer in Cheltenham employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Cheltenham
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at IMT Resourcing Solutions that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Desk Engineer in Cheltenham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at IMT Resourcing Solutions, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at IMT Resourcing Solutions can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at IMT Resourcing Solutions will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at IMT Resourcing Solutions. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at IMT Resourcing Solutions.
