At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware, software, and network issues.
- Company: Leading organisation in the tech sector with a focus on user experience.
- Benefits: Fully remote work, immediate start, and valuable contract experience.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic IT team and make a real difference in user support.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
The predicted salary is between 30000 - 40000 £ per year.
Location: Immediate start, remote working, short-term contract opportunity.
Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their user base. This role offers the opportunity to play a key part in maintaining business continuity and improving end-user experience in a fast-paced environment.
- Provide 2nd line support for hardware, software, and network issues.
- Troubleshoot and resolve escalated tickets from 1st line support.
- Support Microsoft environments including Office 365 and Windows OS.
- Manage user accounts, permissions, and access requests.
You’ll work closely with IT support teams and wider business stakeholders to ensure issues are resolved efficiently and service levels are maintained.
Proven experience in a 2nd line support role.
Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory).
The ideal candidate will bring a proactive mindset, strong attention to detail, and enjoy working in a fast-paced, remote environment.
Immediate start available. Fully remote working. Opportunity to support a dynamic and busy IT function. Gain experience in a high-demand contract role.
Remote 2nd Line Support Engineer in Cheltenham employer: IMT Resourcing Solutions
Join a leading organisation that values innovation and teamwork, offering a fully remote working environment for the 2nd Line Support Engineer role. With a focus on employee growth and development, you will have the chance to enhance your technical skills while contributing to a dynamic IT function that prioritises high-quality support and user satisfaction. Enjoy the flexibility of remote work alongside the opportunity to make a meaningful impact in a fast-paced setting.
