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- Tasks: Lead complex IT issues and shape the new Cheltenham office's technical direction.
- Company: A leading IT support provider with a focus on growth and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for long-term progression.
- Why this job: Be a key player in a growing team and influence future tech strategies.
- Qualifications: Experience in senior IT support and strong knowledge of Microsoft 365 and Azure.
- Other info: Join a dynamic environment with the chance to mentor and lead a talented team.
Location: Cheltenham (hybrid working)
Salary: £40,000 – £50,000 per annum + benefits
Benefits: Competitive salary, hybrid working, senior influence, long-term progression
Our client, a leading IT support and managed services provider, is recruiting a 3rd Line Technical Lead to join their business at a pivotal stage of growth. This is a senior position and will be one of the first technical hires in a newly opened Cheltenham office, launched as part of a wider expansion strategy through 2026.
This role will play a key part in establishing and shaping the new office, while also acting as a long-term technical stakeholder within the wider business. The organisation delivers managed IT support, Microsoft cloud solutions, cybersecurity, networking and infrastructure services to a growing client base, and this role will have genuine influence over future technical and service direction.
What you’ll do:
- Act as the senior technical escalation point for complex 3rd line issues
- Lead the design, implementation and support of client IT environments
- Take ownership of high-impact incidents and long-term problem management
- Provide technical leadership, mentoring and guidance to 1st and 2nd line engineers
- Support and evolve Microsoft 365, Azure, Windows Server, networking and security solutions
- Play a key role in the setup and technical direction of the new Cheltenham office
- Contribute to technical standards, documentation and continual service improvement
You’ll work closely with senior stakeholders, engineers and leadership teams, helping ensure technology decisions align with both immediate delivery needs and long-term company strategy.
What we’re looking for:
- Proven experience in a senior or 3rd line IT support role
- Strong technical expertise across Microsoft 365, Azure and Windows Server
- Solid networking knowledge (firewalls, switching, routing, Wi-Fi)
- Experience with security tooling, backup solutions and endpoint management
- Confidence operating as a senior technical authority in a growing business
The ideal candidate will bring deep technical expertise alongside a strategic mindset, and will enjoy being part of a growing organisation where they can help shape future direction.
Why join?
- Senior, influential role within a growing managed services provider
- One of the first hires in a brand-new Cheltenham office
- Direct involvement in long-term technical and business strategy
- Opportunity to shape services, mentor engineers and support expansion through 2026
Apply now to take on a senior technical leadership role where you’ll play a key part in building a new office and influencing the long-term growth and strategy of the business.
3rd Line Technical Lead in Cheltenham employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Technical Lead in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company's services. Be ready to discuss how your experience with Microsoft 365, Azure, and networking can directly benefit their new Cheltenham office.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've mentored others or led projects. This role is all about influencing and guiding teams, so let them see that you’re the right fit for this senior position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 3rd Line Technical Lead in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Technical Lead role. Highlight your experience with Microsoft 365, Azure, and Windows Server, as well as any leadership roles you've had. We want to see how your skills match what we're looking for!
Showcase Your Technical Expertise: In your application, don’t just list your skills—show us how you've used them in real-world scenarios. Talk about specific projects or challenges you've tackled that relate to the responsibilities of this role. We love seeing practical examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure, and Windows Server. Be ready to discuss specific projects or challenges you've faced in these areas, as this will show your depth of expertise.
✨Showcase Leadership Skills
As a 3rd Line Technical Lead, you'll be expected to mentor others. Prepare examples of how you've led teams or guided junior engineers in the past. This will demonstrate your ability to take ownership and influence others positively.
✨Understand the Company’s Vision
Research the company’s growth strategy and how the new Cheltenham office fits into it. Being able to articulate how you can contribute to their long-term goals will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of complex incidents you've managed and be ready to explain your thought process and the outcomes. This will highlight your capability as a senior technical authority.
