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- Tasks: Provide 2nd line technical support and troubleshoot complex issues for diverse clients.
- Company: Leading managed services provider with a fast-paced, collaborative culture.
- Benefits: Fully remote work, immediate start, and a dynamic team environment.
- Other info: Opportunity to work on exciting projects in a busy, service-driven environment.
- Why this job: Join a high-performing team and enhance your tech skills while making a real impact.
- Qualifications: Experience in 2nd Line Support and strong Microsoft 365 troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
2nd Line Support Engineer (Contract) - Fully Remote
Contract: 3 months
Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery.
- Provide 2nd line technical support across a multi-client environment
- Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD)
- Support and configure Cloud networking (APs, switches, infrastructure)
- Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity
Proven experience in a 2nd Line or Service Desk role within an MSP
Strong Microsoft 365 administration and troubleshooting skills
Hands-on experience with Aruba networking (wired and wireless)
Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment.
Fully remote contract
Immediate start in a busy, high-performing team
2nd Line Support Engineer - Urgent in Cheltenham employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Urgent in Cheltenham
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those in managed services. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for technical interviews by brushing up on your Microsoft 365 skills and troubleshooting techniques. We recommend setting up a mock interview with a mate to practice those tricky questions.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled complex issues in previous roles. We love hearing about real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace 2nd Line Support Engineer - Urgent in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and any specific skills related to Microsoft 365 and networking. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share your passion for tech support and how you thrive in a fast-paced environment. Let your personality shine through!
Showcase Relevant Experience: When filling out your application, be sure to mention any hands-on experience you have with troubleshooting Microsoft 365 or working with Aruba networking. We love seeing real-world examples of your skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 skills, especially Exchange Online, Teams, and SharePoint. Be ready to discuss how you've tackled complex technical issues in the past, as this will show your problem-solving abilities.
✨Familiarise Yourself with Networking Basics
Since the role involves diagnosing network issues, it’s crucial to have a solid understanding of TCP/IP, DNS, DHCP, and VLANs. Prepare to explain how you've resolved networking problems before, as this will demonstrate your hands-on experience.
✨Show Your Remote Work Skills
As this is a fully remote position, highlight your ability to work independently and collaboratively. Share examples of how you've successfully managed your time and communicated with team members while working remotely.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a client’s issue. Practice articulating your thought process clearly, as this will showcase your analytical skills and ability to think on your feet.