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- Tasks: Provide 2nd line support and troubleshoot Microsoft 365 issues for diverse clients.
- Company: Leading managed services provider with a fast-paced, collaborative culture.
- Benefits: Fully remote work, immediate start, and experience in a high-performing team.
- Other info: Perfect for self-motivated individuals who thrive in a service-driven environment.
- Why this job: Join a dynamic team and enhance your technical skills while making a real impact.
- Qualifications: Experience in 2nd Line support and strong Microsoft 365 troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Fully Remote Contract: 3 months
Our client, a leading managed services provider, is hiring a 2nd Line Support Engineer to support a diverse client base across the UK. This role offers the opportunity to work in a fast-paced MSP environment, resolving complex technical issues and contributing to high-quality service delivery.
- Provide 2nd line technical support across a multi-client environment
- Troubleshoot Microsoft 365 issues (Exchange Online, Teams, SharePoint, OneDrive, Azure AD)
- Support and configure Cloud networking (APs, switches, infrastructure)
- Diagnose network issues across TCP/IP, DNS, DHCP, VLANs and connectivity
Proven experience in a 2nd Line or Service Desk role within an MSP
Strong Microsoft 365 administration and troubleshooting skills
Hands-on experience with Aruba networking (wired and wireless)
Solid understanding of networking fundamentals (DNS, DHCP, VLANs, routing)
The ideal candidate will be self-motivated, comfortable working remotely, and thrive in a collaborative, service-driven environment.
Immediate start in a busy, high-performing team.
2nd Line Support Engineer, Microsoft in Cheltenham employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer, Microsoft in Cheltenham
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for technical interviews by brushing up on your Microsoft 365 skills and troubleshooting techniques. We recommend setting up mock interviews with friends or using online platforms to practice common scenarios you might face.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've tackled complex issues in previous roles. This will demonstrate your hands-on experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer, Microsoft in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and any relevant technical skills. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Support Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Technical Skills: When filling out your application, be sure to mention your hands-on experience with networking and troubleshooting. We love candidates who can demonstrate their knowledge of TCP/IP, DNS, and Azure AD!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 skills, especially Exchange Online, Teams, and SharePoint. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with Networking Basics
Since the role involves diagnosing network issues, it’s crucial to have a solid understanding of TCP/IP, DNS, DHCP, and VLANs. Prepare to explain how you've resolved network connectivity problems before, as this will demonstrate your technical expertise.
✨Showcase Your Remote Work Skills
As this is a fully remote position, highlight your ability to work independently and manage your time effectively. Share examples of how you've collaborated with teams remotely, as this will reassure them that you can thrive in a virtual environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their client base or the tools they use. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.