1st Line IT Support Engineer Location: Cheltenham Salary: £28,000 – £32,000 Benefits: Training & development, career progression, wellbeing support, modern technology environment Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham. This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service. What You'll Do: * Provide 1st line technical support via phone, email and remote support tools * Log, prioritise and manage support tickets through to resolution * Troubleshoot hardware, software and connectivity issues * Support Microsoft 365, Windows and cloud-based environments * Assist with user account administration and access management * Support device builds, deployments and onboarding activities * Maintain accurate documentation and ticket records * Escalate more complex technical issues where required You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience. What We're Looking For: * Previous experience within an IT Support, Service Desk or Helpdesk role * Knowledge of Microsoft Windows and Microsoft 365 * Understanding of Active Directory and user account administration * Strong troubleshooting and problem-solving abilities * Excellent communication and customer service skills * A genuine passion for technology and learning Desirable Experience * Experience working within a Managed Service Provider (MSP) * Understanding of networking fundamentals including DNS, DHCP and TCP/IP * Exposure to Microsoft Azure or cloud technologies * Experience using service desk and remote support tools Why Join? Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications. Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression. Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued. Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services. Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you
1st Line Engineer in Cheltenham employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
