At a Glance
- Tasks: Provide 2nd Line support, troubleshoot incidents, and assist with customer migrations.
- Company: Growing global software and technology organisation with a focus on innovation.
- Benefits: Up to £40,000 salary, hybrid working, and opportunities for professional development.
- Other info: Join a dynamic team with excellent career growth and exposure to modern technologies.
- Why this job: Enhance your skills in Azure, Microsoft 365, and cloud security while supporting a global customer base.
- Qualifications: Experience in Microsoft infrastructure and 2nd Line support is essential.
Location: Bromsgrove - Hybrid (3 days office / 2 days remote)
Salary: Up to £40,000 + benefits
Employment: Permanent
Our client, a growing global software and technology organisation, is looking for a 2nd Line Support Engineer to join its technical support team. This is a great opportunity for an experienced support engineer with a strong Microsoft infrastructure background who wants to develop further across Azure, Microsoft 365, cloud infrastructure and security.
You'll work in a fast-paced technical environment, supporting a global customer base while gaining exposure to modern Microsoft technologies including Azure Virtual Desktop, Microsoft Sentinel, Defender and Privileged Identity Management.
What you'll do:
- Provide 2nd Line support across incidents and service requests, troubleshooting through to resolution.
- Support technologies including Windows Server, Active Directory, Entra ID, Group Policy, Microsoft 365, Intune and Azure Virtual Desktop.
- Monitor Azure IaaS, PaaS and SaaS environments, Microsoft 365 services and network connectivity.
- Investigate and resolve security alerts relating to user accounts, suspicious activity, antivirus and endpoint detection.
- Review, install and test application and security updates, using automation where appropriate.
- Support Azure resources including virtual machines, vNets and Storage Accounts.
- Assist with customer migrations and the implementation of new technical solutions.
- Maintain clear communication with customers and internal technical teams throughout incidents and projects.
You'll work closely with customers, Service Desk colleagues and wider technical teams to maintain the availability, performance and security of customer environments.
What we're looking for:
We're looking for someone with a solid background in Microsoft infrastructure and ideally previous experience working at 2nd Line level.
You should have experience across:
- Windows Server, including Active Directory and Group Policy.
- Microsoft 365 administration, including Exchange Online, Teams, OneDrive and SharePoint.
- Entra ID, including hybrid environments.
- Microsoft Azure, ideally including VMs, vNets, Storage Accounts and Azure Virtual Desktop.
- TCP/IP networking, VPNs and general network troubleshooting.
- Remote Desktop Services, file and print services.
- IT security principles including antivirus, email/web filtering and RBAC.
- PowerShell scripting, with Bash, Python or other scripting experience beneficial.
- Previous experience within an MSP or Service Desk environment would be particularly valuable.
- Microsoft Azure and Microsoft 365 certifications are also highly desirable.
About you:
You'll be a strong problem solver who is comfortable taking ownership of technical issues and working directly with customers.
You'll communicate clearly, manage competing priorities effectively and have a genuine interest in developing your knowledge across cloud computing, cybersecurity and Microsoft technologies.
Curiosity around AI and emerging technologies, alongside a willingness to learn and adapt as technology evolves, will also be valued.
Why join?
- Build your expertise across Azure, Microsoft 365 and cloud security.
- Work with modern Microsoft technologies including Sentinel, Defender and Azure Virtual Desktop.
- Support a varied, international customer base.
- Join a growing technology business with opportunities to develop your skills and pursue relevant certifications.
- Hybrid working with two days per week from home.
If you're an experienced 2nd Line Support Engineer looking to move deeper into Azure, cloud and security technologies, apply now to find out more.
2nd Line Support Engineer in Bromsgrove employer: IMT Resourcing Solutions
As a leading managed IT services provider based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. With hybrid working options, competitive salaries, and a commitment to technical leadership, we empower our Escalation Team Leaders to mentor skilled engineers while tackling complex challenges in a supportive environment. Join us to be part of an ambitious team that values innovation and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Bromsgrove
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what IMT Resourcing Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges IMT Resourcing Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at IMT Resourcing Solutions!
✨Direct Apply to IMT Resourcing Solutions
Let's not forget to apply directly through the IMT Resourcing Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Bromsgrove
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at IMT Resourcing Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IMT Resourcing Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at IMT Resourcing Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
