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- Tasks: Provide 1st line technical support and troubleshoot various IT issues.
- Company: A growing tech-driven organisation with a supportive team culture.
- Benefits: Hybrid working, training opportunities, and career progression.
- Other info: Collaborative environment with exposure to diverse technologies.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support and strong customer service skills required.
Location: Bristol – Hybrid working
Salary: £28,000–£32,000
Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities
Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you’ll gain exposure to a wide range of systems, users and technologies. You’ll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience.
What you’ll do:
- Provide 1st line technical support across hardware, software and user accounts
- Log, manage and resolve IT support tickets within agreed SLAs
- Troubleshoot issues relating to Windows environments, Office 365 and end-user devices
- Support laptop builds, onboarding and user account administration
- Escalate more complex issues to 2nd and 3rd line teams where required
You’ll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support.
What we’re looking for:
- Previous experience within a 1st Line Support, IT Support or Service Desk role
- Good understanding of Windows operating systems and Microsoft 365
- Strong communication and customer service skills
- Ability to prioritise and manage multiple support requests
- Enthusiastic, proactive and keen to learn new technologies
- Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous.
Why join?
- Hybrid working environment
- Opportunity to develop technical skills and progress within IT
- Supportive and collaborative team culture
- Exposure to a broad range of technologies and users
- Growing organisation with ongoing investment in technology
Apply now to join a busy and supportive IT team where you can continue building your technical career.
1st Line Support Engineer in Bristol employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common 1st Line Support scenarios. Think about how you’d troubleshoot issues with Windows or Office 365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. Share examples of how you’ve helped users in the past. Remember, it’s all about making their experience as smooth as possible!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our supportive IT team.
We think you need these skills to ace 1st Line Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service abilities and tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and why you’re excited about joining our team. Keep it friendly and professional, and let us know how you can contribute to our supportive IT culture.
Show Off Your Tech Skills: When filling out your application, mention any specific technologies you’ve worked with, like Windows environments or Microsoft 365. We love seeing candidates who are enthusiastic about learning new tech, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as this will show your familiarity and confidence in handling common issues.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for users, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to stay calm under pressure and provide excellent service.
✨Practice Troubleshooting Scenarios
Think about common technical problems that users face and how you would approach solving them. Practising these scenarios can help you articulate your thought process during the interview, showing that you're proactive and capable of managing support requests effectively.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, the technologies you'll be working with, or opportunities for training and development. It shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.