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- Tasks: Provide 1st line technical support and troubleshoot issues for users.
- Company: Growing tech-driven organisation with a supportive IT team.
- Benefits: Hybrid working, training, career progression, and a collaborative environment.
- Other info: Great opportunity to develop your technical skills in a dynamic setting.
- Why this job: Kickstart your tech career while helping others with their IT challenges.
- Qualifications: Strong customer service skills and basic IT knowledge required.
The predicted salary is between 25000 - 32000 £ per year.
Location: Bristol – Hybrid working
Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities
Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol. This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you’ll gain exposure to a wide range of systems, users and technologies.
You’ll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience.
- Provide 1st line technical support across hardware, software and user accounts
- Log, manage and resolve IT support tickets within agreed SLAs
- Troubleshoot issues relating to Windows environments, Office 365 and end-user devices
- Support laptop builds, onboarding and user account administration
You’ll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support.
Previous experience within a 1st Line Support, IT Support or Service Desk role.
Good understanding of Windows operating systems and Microsoft 365. Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous.
Opportunity to develop technical skills and progress within IT.
Apply now to join a busy and supportive IT team where you can continue building your technical career.
1st Line Helpdesk Support Engineer in Bristol employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for 1st Line Support roles and practice your answers. Show off your customer service skills and technical know-how, and don’t forget to ask insightful questions about the team and company culture.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to highlight relevant experiences in your conversations. Whether it’s troubleshooting Windows issues or managing support tickets, let them know you’re the perfect fit.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! We’re all about finding the right match, and applying directly helps us see your enthusiasm for joining our supportive IT team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace 1st Line Helpdesk Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support Engineer role. Highlight your customer service skills and any relevant technical knowledge, especially around Windows and Microsoft 365.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technology and how you can contribute to our supportive IT team. Share specific examples of how you've provided excellent support in the past.
Showcase Your Technical Skills: In your application, mention any experience with ticketing systems, Active Directory, or troubleshooting Windows environments. This will help us see how you can hit the ground running in our hybrid working environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you’ve had. This will show that you’re not just familiar with the tech but can also handle common issues.
✨Customer Service is Key
Since this role involves a lot of user interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved a user's issue or went above and beyond to help them out.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be sure to mention it! If not, do a bit of research on popular ones used in IT support. Understanding how to log and manage tickets efficiently will demonstrate your readiness for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or the types of technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.