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- Tasks: Onboard clients and ensure their success with our SaaS platform.
- Company: Fast-growing fintech SaaS company with a collaborative culture.
- Benefits: Up to £40,000 salary, private medical, enhanced pension, and 25 days holiday.
- Why this job: Shape Customer Success practices and build long-term client relationships.
- Qualifications: Experience in SaaS Customer Success and strong communication skills.
- Other info: Enjoy hybrid working and clear progression opportunities in a dynamic environment.
The predicted salary is between 36000 - 44000 £ per year.
Location: Birmingham – Hybrid (1–2 days per week in the office)
Salary: Up to £40,000 + commission
Benefits: Private medical, enhanced pension, 25 days holiday + bank holidays, electric car scheme, cycle to work
Our client, a growing SaaS organisation within the fintech space, is hiring a Customer Success Manager to support and expand its rapidly increasing customer base. This role offers the opportunity to play a key part in shaping Customer Success best practice within a scaling business, while building long-term client relationships and driving retention, renewal, and upsell activity.
What you’ll do:
- Onboard new clients and guide them through a successful SaaS adoption journey
- Manage and develop client relationships, ensuring value, ROI, and long-term engagement
- Proactively identify and support at-risk accounts
- Deliver ongoing training and support to users
- Drive renewals, retention, and upsell performance against targets
- Capture customer feedback and testimonials to support product and sales teams
- Maintain accurate activity and pipeline data within the CRM
- Collaborate closely with internal teams to influence product improvements
- Contribute ideas to increase user engagement and platform adoption
You’ll work closely with Customer Success, Sales, Product, and wider business teams to ensure clients receive a consistently high-quality experience.
What we’re looking for:
- Proven experience in SaaS Customer Success or SaaS Account Management (essential)
- Strong client-facing communication skills, including presenting and stakeholder management
- Experience with renewals, upselling, and contract discussions
- Highly organised, with the ability to manage multiple accounts and priorities
- Comfortable working with CRM platforms (HubSpot or similar)
The ideal candidate will bring a client-first mindset, commercial awareness, and a proactive, delivery-focused approach. You’ll enjoy working in a fast-growing, collaborative SaaS environment with genuine scope to progress as the business scales.
Join a rapidly growing SaaS business with clear progression opportunities. Play a hands-on role in shaping Customer Success processes. Hybrid working with flexibility. Competitive benefits package focused on wellbeing and work–life balance.
SaaS Customer Success Manager in Birmingham employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS and fintech space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common Customer Success scenarios. Think about how you’d onboard a new client or handle an at-risk account. We want you to showcase your problem-solving skills and client-first mindset!
✨Tip Number 3
Show off your CRM skills! Familiarise yourself with HubSpot or similar platforms if you haven’t already. Being able to talk about how you’ve used these tools to manage accounts will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Success Manager role!
We think you need these skills to ace SaaS Customer Success Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in SaaS and any relevant achievements that showcase your ability to drive renewals and upselling.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success in the SaaS space. Share specific examples of how you've built long-term client relationships and contributed to customer engagement.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional while still showing your personality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your SaaS Inside Out
Before the interview, make sure you understand the company's SaaS product and its value proposition. Familiarise yourself with how it fits into the fintech space and be ready to discuss how you can help clients achieve success with it.
✨Showcase Your Client-Facing Skills
Prepare examples of your past experiences where you've successfully managed client relationships. Highlight your communication skills and how you've handled renewals or upselling in previous roles. This will demonstrate your ability to engage effectively with clients.
✨Be Proactive About Problem-Solving
Think of potential challenges that clients might face during their SaaS adoption journey and come up with solutions. Discussing these during the interview shows that you’re not just reactive but also proactive in ensuring customer success.
✨Engage with the Team Dynamics
Since this role involves collaboration with various teams, be prepared to talk about how you’ve worked cross-functionally in the past. Share specific instances where your contributions have led to improved processes or client satisfaction.