At a Glance
- Tasks: Design and implement automation solutions to enhance Service Desk operations.
- Company: Leading tech organisation focused on innovation and efficiency.
- Benefits: Up to £38,000 salary, bonus, private healthcare, and enhanced leave.
- Other info: Collaborative culture with a focus on employee wellbeing and development.
- Why this job: Shape automation strategy and improve IT services while using modern technologies.
- Qualifications: Experience in Service Desk environments and strong scripting skills required.
Location: London (Hybrid Working)
Salary: Up to £38,000 + bonus
Benefits: Bonus, private healthcare, enhanced leave, share plan + more
Our client, a leading organisation within the technology and managed services sector, is hiring an Automation Engineer to enhance Service Desk operations through intelligent automation. This role offers the opportunity to design and implement automation solutions that directly improve efficiency, reduce manual workload, and elevate the end-user experience across IT services.
What you’ll do:
- Identify repetitive Service Desk tasks and bottlenecks suitable for automation
- Design, build, and deploy automation workflows aligned to business and compliance requirements
- Develop and manage RPA solutions to automate ticketing, notifications, escalations, and maintenance tasks
- Monitor and optimise automation performance, ensuring reliability and accuracy
- Collaborate with IT stakeholders to gather requirements and deliver scalable solutions
You’ll work closely with Service Desk teams, IT stakeholders, and wider business units to drive continuous improvement through automation.
What we’re looking for:
- Experience within Service Desk environments and ITSM frameworks
- Hands-on expertise with RPA tools and process automation design
- Strong scripting skills (e.g. PowerShell, Python or similar)
- Ability to translate business processes into technical solutions
- Strong communication and stakeholder engagement skills
The ideal candidate will bring a proactive mindset, strong attention to detail, and a passion for process improvement within a fast-paced, service-driven environment.
Why join?
- Opportunity to shape automation strategy within a growing function
- Access to modern cloud technologies including Microsoft 365 and Azure
- Clear investment in employee wellbeing and development
- Competitive benefits package including bonus and healthcare
Apply now to drive meaningful automation across a high-performing IT environment.
Automation Engineer employer: IMT Resourcing Solutions
Join a leading organisation in the technology and managed services sector as an Automation Engineer in London, where you will have the chance to shape automation strategies that enhance Service Desk operations. With a strong focus on employee wellbeing and development, the company offers a competitive benefits package, including bonuses and private healthcare, alongside access to modern cloud technologies. This hybrid working role fosters a collaborative work culture that encourages continuous improvement and innovation, making it an excellent place for professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Automation Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your automation projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to automation and ITSM frameworks. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Automation Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automation Engineer role. Highlight your experience with RPA tools and any relevant scripting skills like PowerShell or Python. We want to see how your background aligns with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how you can contribute to improving Service Desk operations. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've identified and solved bottlenecks in previous roles. We love candidates who can demonstrate their proactive mindset and attention to detail when it comes to process improvement.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IMT Resourcing Solutions
✨Know Your Automation Tools
Make sure you brush up on your knowledge of RPA tools and scripting languages like PowerShell and Python. Be ready to discuss specific projects where you've implemented automation solutions, as this will show your hands-on expertise.
✨Understand the Service Desk Environment
Familiarise yourself with common Service Desk tasks and bottlenecks that can be automated. This will help you demonstrate your understanding of the role and how you can contribute to improving efficiency in the organisation.
✨Communicate Effectively
Strong communication skills are key! Prepare to explain complex technical concepts in simple terms, especially when discussing how you would gather requirements from IT stakeholders. Practice articulating your thoughts clearly and confidently.
✨Show Your Proactive Mindset
During the interview, highlight your passion for process improvement and your proactive approach to problem-solving. Share examples of how you've identified opportunities for automation in the past and the positive impact it had on the team or project.
